DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.

DPD is a Valuable 500 company and a Disability Confident Employer.

This role requires you to be on-site 3 days a week, in Oldbury, West Midlands.

This role is critical for driving large-scale business transformation and establishing best practices for architectural blueprinting, analysis, and implementation while acting as the primary organisational advocate for exceptional customer and colleague experience.

Key Tasks/Areas of Responsibility

• AI Strategy and Integration: Lead the design principles for integrating Artificial Intelligence (AI) capabilities into the business model, processes, and technical architecture, ensuring responsible and value-driven deployment. 

• Customer and Colleague Experience Design: Define, govern, and embed human-centric design principles across all business and enterprise blueprints, ensuring that transformation initiatives prioritise customer value, usability, accessibility, and colleague efficiency and well-being.

• Impact Measurement and Feedback: Establish and monitor metrics (KPIs) to track the success of architectural and operating model changes based on qualitative and quantitative improvements in customer satisfaction and colleague productivity/experience.

• Business Requirement Translation: Ensure the Business Analyst function effectively captures, analyses, and translates complex business requirements into tangible architectural blueprints and change initiatives.

• Risk and Quality Assurance: Establish quality gates and design assurance processes to mitigate risks associated with organisational, operating model, and architectural changes.

• Stakeholder Engagement: Collaborate with senior stakeholders across all functions to secure buy-in and resources for strategic design initiatives.

• Resource Management: Manage the budget and resource allocation for the Design function.

• Future Direction & Innovation: Identify emerging trends in technology, operating models, and business architecture to continually refine the strategic direction of the organisation.

• Executive Communication: Lead communication efforts regarding design roadmaps, progress, and outcomes to the executive leadership team.

• Maintain training records for all employees

• Provide adequate and competent supervision to maintain a safe working environment

• Work in collaboration with all business units to meet Health & Safety objectives

• Record all work related accidents, incidents, ill health and hazards in accordance with company policies and procedures

• Assist in investigating accidents and incidents within the workplace

• Co-operate with periodic inspections and audits of the workplace and/or equipment in accordance with legislation and the H&S management system

Remuneration and Benefits

Your package will include an excellent basic salary, company car or cash alternative, attractive bonus scheme, based on individual and company targets and Private Medical Insurance 

As well as this we recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package 
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking 
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends 
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. 

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today