Contract: Permanent - 37.5 hours

Salary: Circa £59,500 plus bonus and car allowance (or company car)

Location: 2 Imperial Way, Reading, RG2 0SL - covering North/West London area

Working hours: Monday to Friday (07:00AM - 15:30PM)

DPD is a member of DPDgroup, one of Europe's leading parcel delivery networks, and aims to be the most sustainable delivery company in the UK, with a turnover of over £2 billion. We also deliver the best service, use the best technology and recruit and retain the best people in the industry.

Our Network Change Management department is currently recruiting for a National Operations Manager to join their team. Within this role you will be supporting a number of Depots through short-term and medium-term depot management, operational project support and drive change management across our Network.

You will be supported to obtain and develop the required skills to ensure you are prepared for the next step into a more senior Operational Management Role.  This role is a great opportunity for an operationally minded, self-motivated and ambitious individual to carve out a successful career with the business.

Other key areas of responsibility

In this role you will learn about all aspects of our operations processes and procedures to include:

• Drive Business KPIs; including Service, Operational Compliance and Cost

• Support continuous improvement through detailed review of operational platforms to drive operational excellence

• Specialist understanding of automated sortation equipment, including contingency planning

• Facilitate the operational requirements of new depot openings, integrations and closures

• Manage operational elements of IT Projects, including User Acceptance Testing (UAT)

• Training to include mentoring and development of Designates, Graduates and Direct Report

You will also be required to take part in Depot Operational Support as required, which will involve physical and remote intervention when a Depot encounters unforeseen operational challenges and identifying new opportunities for continuous improvement while supporting. This includes process, planning, implementation of lasting change.   Becoming proficient in all the above areas will enable you to be a success in this role

What we are looking for; 

Operating in an environment where working efficiently under pressure and at pace will be key to success, you should have strong people management experience. In addition, we’ll also expect you to;  

• Have demonstrable experience of mentoring, inspiring and leading teams enabling them to be amazing everyday

• Your career history will show you are able to work collaboratively, have impact and influence at a variety of levels with both internal and external stakeholders.

• Be actively self motivated, using initiative to identify and drive change.

• Have a sound analytical understanding and ability to interpret data.    

• A strong awareness of Lean processes and change management within a fast paced distribution or similar operational setting would be preferred

• Knowledge of continuous improvement strategies

• Solid commercial and financial awareness

• Demonstrate DPD DNA of; Accountability, Flexibility, Caring, Honesty, Passion and Respect

Job Specifics

Typically this role will be working Monday to Friday although we are a 24/7 operation so flexibility is key as some night and weekend working will be occasionally required. 

This role will require you to work remotely and various locations, predominantly in the Depots mentioned previously however there may be times that you are required to work at any of our depot locations Nationwide. 

A full driving licence, together with an expectation  to undertake UK travel and stay away from home overnight when required.

Remuneration

Your package will include an excellent basic salary, company car or cash alternative, attractive bonus scheme that is based on individual and company targets. As well as this you have access to some other fantastic optional benefits such as Cycle2Work Scheme, Dining Cards, Holiday trading and discounts and savings on 1000’s of retailers.

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. There is a culture of recognition and reward within DPD to include; long-service awards, a special recognition programme for those individuals that go above and beyond, and the DPD Personality of the Year award.

If successful you can look forward to the exciting prospect of joining an increasingly successful and expanding business, that through its constant innovation, has revolutionised the express parcel industry and continues to define its outlook for the future.

DPD is a Valuable 500 company and a Disability Confident Employer