DNAnexus is a leading provider of secure, scalable, and intuitive biomedical data analysis software and bioinformatics applications for the life sciences and healthcare communities. The company actively manages and supports more than 80 petabytes of complex genomic, multi-omic, and clinical datasets on behalf of a growing network of collaborations with large-scale biobanks, as well as leading pharmaceutical, clinical diagnostic, academic research, and government organizations. Over 40,000 scientists across 48 countries are now using the highly collaborative, cloud-based, end-to-end platform to gain data-driven insights that can advance scientific discovery, accelerate precision medicine, and improve patient care.

The DNAnexus Professional Services group is passionate about partnerships and client success. Our partnership culture is as important as the technology we provide our clients. Our mission is to help our clients achieve their research and clinical goals with the DNAnexus solutions and services. Our team includes highly sought after experts including data scientists, bioinformaticians, cloud computing experts, and software engineers. Our headquarters is in Silicon Valley and we have a rapidly growing center in Prague, the Czech Republic, and elsewhere across the globe.

The Professional Services team is responsible for the design and development of scientific and software solutions. Some notable implementations include the Precision FDA (https://precision.fda.gov/) and St Jude Cloud (https://www.stjude.cloud/), and City of Hope Precision Medicine Platform. 

The Senior Director of Professional Services  leads Data Science, Data Analysis, Translational Informatics, and Software Engineering, as well as manages a number of special projects. This can be a remote position. 

The Senior Director of Professional Services ensures we deliver quality implementations across the entire client lifecycle, from ideation and design to acceptance and support. This experienced leader shall work closely with the Program Management team to increase annual recurring bookings and manage services revenue generation, utilization, gross margin, and customer satisfaction targets. 

The Senior Director of Professional Services has overall responsibility for streamlining development methodologies to ensure consistently predictable and high quality deliverables. In addition, they must demonstrate leadership skills, teamwork, mentoring, conflict resolution, negotiating, partnering, decision-making and be accountable for creating an environment fostering the development of multiple functional areas. The ideal candidate has experience creating strategies and plans to meet organizational goals, including financial, scientific, technical, client satisfaction and, critically, employee satisfaction. They are able to stay ahead of the field and be the expert our clients expect us to be.  The ability to work in a dynamic environment and a passion to help our employees grow and our clients succeed are essential.

• Responsible for achievement of KPIs and report regular progress to SVP of Services and Solutions 
• Champion Professional Services best practice development to maximize the creation of repeatable solutions 
• Provide leadership, coaching, and mentoring to optimize team performance
• Able to recruit top performers and achieve employee satisfaction objectives
• Capture and share knowledge across DNAnexus
• Mitigate risks through the development of new strategies and through active risk management 
• Collaborate with other departments, including Product Management, Product Engineering, Program Management, Sales, Customer Success, etc to improve service offerings and overall customer satisfaction 

Skills Required

• 10+ years experience in bioinformatics, data science, software engineering or a related field
• Experience in a dynamic, client-centric setting
• Excellent communication skills, both oral and written; able to communicate complex topics at various “altitudes”
• Mentorship skills for helping to grow and manage a team
• Highly organized with ability to manage concurrent deadlines and priorities
• Self-starter, highly proactive with the ability to work with minimal guidance
• Excellent interpersonal skills  

Skills Desired

• Experience managing a team of 20+ people
• Proficient with programming languages and tools such as Python, R, Java, and Jupyter Notebook
• Experience working in a high-growth environment

Salary and Other Compensation:

The annual starting salary for this position is between $260,000 – $270,000.  Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, flexible paid time off, 12 weeks of paid parental leave, and national holidays paid.

Headquartered in Mountain View, California, with over 220 team members across the United States and Europe, DNAnexus is experiencing rapid growth and market adoption. With the support of leading investors including Google Ventures and Blackstone, and trusted by hundreds of the world's biomedical leaders,  the company is at the innovative forefront with our precision health data cloud to drive scientific breakthroughs.   If you are interested in joining our team, please apply today!