iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing and carrier management. With its own in-house technology infrastructure this underpins the iForce offering to customers.

At Culina Group we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Please note, this role is a FTC for Maternity Cover until July 2027.

Shift: Monday-Friday AM & PM weekly rotation.

Salary: Non MHE £26,409.65, MHE T1 £27,450.65, MHE T2 £27,971.15

Purpose of the Role 

• Provide operational support to the Shift Supervisor. 

• Deputise for the Shift Supervisor during periods of absence. 

• Act as a role model for Warehouse Colleagues, demonstrating company core values. 

Key Responsibilities 

• Provide training for new and existing staff. 

• Support stock receipt, pallet build, put-away and despatch operations. 

• Support returned customer order processing to meet SLA targets. 

• Ensure Health and Safety standards are maintained. 

• Maintain stock integrity and accuracy. 

• Support staffing and efficiency planning. 

• Develop team members and support succession planning. 

• Manage and motivate the team to achieve KPIs. 

• Monitor operational efficiency. 

• Communicate effectively and solve operational challenges. 

Skills, Knowledge & Experience 

• Strong communication skills 

• Customer-focused approach 

• Ability to motivate and coach others 

• Training and support experience 

• Process-driven mindset 

• Understanding of operational targets and SLAs 

• Data analysis skills 

• Effective time management 

• Flexibility across warehouse functions 

• Microsoft Office proficiency 

What you get in return:

• Competitive basic salary
• Competitive holidays
• Life assurance
• Pension Scheme
• Retail discounts

This is a fantastic opportunity to join a personable and growing business with plenty of opportunities and a great team.

If you meet the criteria above and are interested in and use to working in a fast paced organisation then click apply now and  #joinourwinningteam!