CML (Part of the Culina Group) provides integrated supply chain services and expertise for food and drink products that require strict refrigerated temperatures to the discount retailers.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

We now have an exciting opportunity to join the team as a Warehouse Operations Manager based in Telford. 

Reporting to the Head of Warehousing, this pivotal role proactively plans and manages the Telford Warehouse Operation, ensuring each shift operates at its optimum level for the achievement of the overall agreed SLA’s, KPI’s and budget.

The role ensures colleague safety, training compliance and Learning and Development, identifying gaps in team performance and devises and implements more efficient ways of operating.

Key Duties of a Warehouse Manager:

General Warehouse Management

• Through a team of Shift Managers, maximise the overall warehouse productivity, accuracy, performance and cleanliness – ensuring each shift meets its agreed daily/weekly targets -where necessary deploying resources to meet daily/monthly and peak trading peaks.
• Oversee all functions/processed within the warehouse ensuring SLA’s and KPI’s are met and costs are controlled in-line with budgets.
• Working collaboratively with the wider site team and Lutterworth, ensure operational issues are dealt with effectively and efficiently and service levels are maintained. Any outages are escalated accordingly.
• Ensuring productivity and activity is measured in line with budgetary labour costs.
• Ensuring that daily handover reports and warehouse management reports are completed.
• Producing, analysing and providing feedback on daily, weekly and monthly reports relating to performance and finance suggesting improvements when necessary.
• Responsibility to identify, promote, support and implement continuous improvement programmes.
• Oversee the management of the warehouse temperature and warehouse colleague facilities (toilets, canteen vending etc).
• Oversee the management of MHE equipment to ensure all equipment is well maintained and minimal machines are not in use.
• Oversee and manage any future MHE tender process at contract renewal

Health and safety

• Responsible for ensuring that all H&S procedures are always adhered to including visitors and any breaches are investigated for learnings.
• To ensure strictest compliance for food safety. Legality, quality and associated systems.
• Work collaboratively with the H&S team and trainers to review and rectify H&S risks and breaches.

People Management

• Ensure all warehouse disciplinary/grievance/HR processes are well executed, fair and decisions are consistent and in-line with the relevant Company policy.
• Through a Team of Shift Managers, team leaders and trainers ensure all warehouse colleagues are recruited well; on-boarded, trained and continually developed. Maximising the flexibility of the workforce by multi-skilling.
• Overall responsibility for training for use of equipment of MHE and operating equipment for all employees and record keeping.

Customer/Client interaction

• Attend on and off-site meetings with internal and external customers to ensure business and customer requirements are met.
• Responsible for BRC requirements / internal quality standards of the site and ensure the operation adheres to the demands of this.

Additional Responsibilities

• Overall warehouse performance
• Internal KPI’s and SLAs.
• Efficiency of resources utilised.
• Budget/Cost management.
• Customer and colleague satisfaction and engagement.
• Occasional cover at other sites
• Occasional travel to Lutterworth site to work closely with the Warehouse manager on common issues and challenges.

• Operational management experience within a FMCG warehouse environment
• People management experience, including direct and indirect reports
• Warehouse health & safety legislation, including accident and incident investigation and root cause analysis
• Consolidation and loading operations in FMCG Industry
• Understanding of WMS systems with the ability to interrogate the information
• Excellent knowledge of MS Office – Word, Excel, PowerPoint
• Customer relationship management
• Budget and productivity management
• Operational management experience within a temperature-controlled warehouse environment
• Working within a quality system framework BRC/ISO
• Management of budgets
• Continuous Improvement and Project management and delivery

As part of our drive to make CML Fulfilment a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – Competitive holiday entitlement of 25 days plus 8 Bank Holidays
• Company Bonus  – We do our best work to succeed together. When we achieve our goals you'll be rewarded through our bonus scheme 
• Private Medical Cover – This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via Bupa
• Pension scheme – we want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 8% employer
• Life Assurance - x4 your annual salary 
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!