Culina Logistics – We are proud to be an award winning 3PL service specialising in chilled warehousing. We offer clients total supply chain solutions by providing an excellent platform for world class clients, along with complete coverage of the UK and Ireland to enable us to provide over 100,000 pallet spaces, with a massive 1.5m cases delivered daily.

We have a dedicated CAM (Culina Asset Management) team whose priority is to take care of and manage the trucks, trailers and MHE for the wider Culina Group. Our CAM team are now recruiting for a Helpdesk Team Leader to join their team in Warrington on a full time, permanent basis.

Working hours: 4 on 4 off (6pm-6am).

Salary: £31,000 per annum.

The purpose of a Helpdesk Team Leader is to ensure helpdesk functions are achieved and carried out to the highest standard through positive working and a flexible approach whilst delivering an excellent Fleet service.

Key Duties of a Helpdesk Team Leader:

• Planning workloads and delegating tasks.
• Creating a productive working environment for the team.
• Assisting with hiring and training employees.
• Assisting with daily operation of the organisation.
• Performing customer service functions, including interacting with customers, and answering questions.
• Providing team with information about recent developments, programmes, and policy changes.
• Escalating any delays or challenges to management team as needed.
• Day to day monitoring of the In-Progress Events to ensure the defects are being chased and updated accordingly, again escalating any challenges as needed.
• Assisting with reports as needed.
• Ensuring Administration and CAM policies and procedures are adhered to and reviewed on a regular basis.
• Meetings with managers to discuss any issues.
• Guaranteeing everything is maintained to a satisfactory standard to support the smooth operation of our business.

• Educated to GCSE standard or equivalent.
• Experience in a similar role and environment.
• Competency with Excel, Word, Outlook, along with accurate keyboard skills is essential.
• Good level of numeracy and literacy.
• Attention to detail and high level of accuracy with a keen eye for detail.
• Able to use own initiative.
• Good interpersonal skills and capable of operating as part of a team.

As part of its drive to make Culina Asset Management a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Competitive salary
• Competitive holiday entitlement
• Pension scheme
• Life Assurance
• Retail discounts via our benefit platform
• Progression opportunities 

If you meet the requirements for the above Helpdesk Team Leader role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam