Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.

The Systems Administrator is responsible for a broad range of tasks, including configuration, maintenance, troubleshooting, and training, to ensure the firm's cloud services, infrastructure hardware, security posture and software remain resilient. This position provides timely response to escalated incidents and service requests related to Systems Engineering responsibilities and assists with projects as needed.

Job Responsibilities

• Infrastructure Management: Perform technical and operational support for the firm’s infrastructure hardware and software inventory.
• Cloud Management: Provide support for cloud-based solutions including IaaS and SaaS platforms, with a major focus on Microsoft 365 and Azure services.
• User Support: Answer, evaluate, and prioritize incoming telephone, e-mail, chat, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Account and Policy Management: Manage various aspects of Group Policy Objects (GPOs), User Accounts, and Distribution Lists.
• Patching and Updates: Actively plan, coordinate, and execute software and operating system patching to the firm’s server environment.
• Collaboration: Collaborate with other IT staff professionals on day-to-day tasks and special projects.
• Monitoring: Monitor and administer the firm’s infrastructure monitoring tools to ensure the overall health of the environment.
• Problem Resolution: Troubleshoot and deduce resolve end-user and systems problems.
• Escalation: Notify Systems Engineers and Manager of unresolved issues or problems with any network maintenance task.
• Documentation: Maintain accurate and detailed documentation of system configurations, procedures, and troubleshooting steps.

Knowledge, Skills and Abilities

Technical Proficiency:

• Strong knowledge and troubleshooting experience with various types of endpoints, including hardware, network, operating systems, and software.
• Strong knowledge working with Microsoft 365 and Azure Services.
• Strong knowledge of administering Windows Sever and Exchange/Exchange online in a hybrid environment.
• Strong knowledge of Windows Active Directory, EntraID, Fileshares, DNS and DHCP.
• Intermediate knowledge of patch management and software deployment with tools such as Intune, or Microsoft SCCM.
• Intermediate knowledge of virtualization technologies such as VMware vSphere.
• Intermediate knowledge of virtual desktop technologies such as Citrix or AVD.
• Basic knowledge of utilizing Infrastructure as Code (IAC) such as BICEP.
• Basic knowledge of Azure Arc and Azure Site Recovery (ASR).
• Basic knowledge of Voice technologies including, VOIP, SIP and PSTN.
• Basic knowledge of ITIL Foundations and it’s practical application.
• Working experience with using an ITSM tool such as ServiceNow or RemedyForce to manage tickets.

User Account Management:

• Ability to create and maintain user accounts, computer objects, distribution lists and provide escalated customer support.

Interpersonal Skills:

• Time Management: Demonstrated ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment ensuring that all responsibilities are completed accurately and on time.
• Drive: Strong motivation for continuous learning and professional development, with a clear focus on career progression and achieving personal and organizational goals.

Communication Skills:

• Demonstrated ability to communicate clearly and effectively, both orally and in writing with attorneys, staff, vendors, and the public.
• Ability to communicate technical concepts to non-technical users.

Problem-Solving:

• Ability to apply technical knowledge or guidance, analyze and interpret data from several sources, solve problems by applying precedent or extrapolating from previous experience.

Documentation:

• Ability to document in a technical format.

Team Collaboration:

• Demonstrated ability to work effectively individually and with others in a cooperative, enthusiastic, and friendly manner to accomplish position functions and participate in team efforts.

Adaptability:

• Ability to adapt to changing priorities and maintain a productive and committed work effort, meeting deadlines and managing workload.

Education

• The position requires a bachelor's degree, preferably in Computer Science/MIS or equivalent certification from an accredited technical training school. Equivalent training and experience may substitute for education.

Experience

• Minimum of 3 years of increasingly responsible, directly related experience during which knowledge, skills, and abilities applicable to the position were demonstrated.

Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package. Our benefits include healthcare, vision, dental, retirement, and all-purpose leave and progressive options such as back up childcare, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service.

Our Firm is committed to fair and equitable compensation practice in accordance with applicable laws. The pay range for this position is $90,000 - $125,000. Additional compensation may include a discretionary bonus. Other benefits include healthcare, vision, dental, retirement, and all-purpose leave. The salary for this position may vary based on location, market data, an applicant’s skills and prior experience, certain degrees and certifications, and other factors.

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