Senior Salesforce Service Cloud Engineer
- Full-time
- Leadership Level: Leading Self
- Legal Entity: ContiTech India Pvt. Ltd. (0353)
- Working Time: Full Time
- Job Flexibility: Onsite Job
Company Description
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2022, Continental generated sales of €39.4 billion and currently employs around 200,000 people in 57 countries and markets.
The ContiTech group sector develops and manufactures, for example, cross-material, environmentally friendly and intelligent products and systems for the automotive industry, railway engineering, mining, agriculture and other key industries. Guided by the vision of “smart and sustainable solutions beyond rubber,” the group sector draws on its long-standing knowledge of the industry and materials to open up new business opportunities by combining various materials with electronic components and individual services.
Job Description
The position will be part of a global team of IT professionals under Sales Platform Services team focused on development and support of salesforce service cloud solution utilizing agile implementation methodologies. The successful candidate will have a record of success in developing and deploying Salesforce Cloud solutions and improving processes. This position will work closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy solutions to business problems. The position will have a responsibility of Salesforce Cloud Service Software development along with the following responsibilities
- Ability to assess the impact of new requirements on existing platform/solutions, upstream and downstream systems and processes
- Translating business requirements into functional solutions using Salesforce.com
- Lead configuration and development efforts to implement business changes in salesforce service cloud
- Mentoring and guiding the Application Development team based on the strategic global roadmap
- Designing and implementing robust integrations utilizing REST and SOAP-based Web service
Qualifications
- Masters Degree or Bachelor Degree in Information Technology or related field
- 5+ years of Salesforce development experience, including Service Cloud
- Experience with Integration, Apex programming, Visualforce, Lightning, Component Framework, Apex controllers, Triggers, Apex Customization, Batch jobs, Test Classes, REST and SOAP based Web services
- Proficiency in HTML, CSS and JavaScript
- Experience with Data & Security Model
- Demonstrated implementation knowledge of Service Consoles, Live Agent Knowledge, workflows rules, validation rule, approval process, reports and dashboards
- Experience with Confluence and JIRA
- In addition, the Familiarity with Salesforce E-commerce and Marketing Modules would be highly desirable.
Additional Information
Ready to drive with Continental? Take the first step and fill in the online application.