Te Tākinatanga - Our Story   

At Contact, we believe home is the most important place in the world. That belief shapes everything we do, from leading the energy transition to how we power Aotearoa and care for our people and communities. 

We’re a power, broadband, and mobile company, but we’re also investing boldly in renewable energy and smarter, more connected ways of working (mahi). Our ambition is simple: to leave Aotearoa better than we found it. 

Guided by our tikanga, we’re a team who care deeply about the work we do, how we support one another, and the impact we have. Simply put, we touch lives to make life better. 

Pricing plays a critical role in how we bring this to life for our customers. Sitting within our Retail Revenue function, this role exists to strengthen our technical capability, ensuring pricing decisions are delivered accurately and effectively through our systems, and that customer pricing is applied with confidence at scale. 
 

Te Whiwhinga mahi | The Opportunity  

 
This is a senior specialist role, with hands-on, technical ownership of how pricing is implemented across systems. Your impact comes from how well pricing is executed and ensuring changes are applied accurately across customer cohorts so that the business and customers can rely on those outcomes.  

You’ll take responsibility for pricing cycles and system delivery with a focus on precision, pace, and clear understanding of risk. You’ll be part of a squad-based environment where collaborating, navigating ambiguity and bringing malleability to your mahi is essential.  

In this role, you will: 

• Own the end-to-end execution of pricing changes and refresh cycles within SAP and data platforms. 

• Apply pricing updates across large, complex customer cohorts, ensuring accuracy and consistency. 

• Extract, prepare, and manipulate data to support pricing decisions and system implementation. 

• Influence how pricing is implemented, including identifying and managing risks associated with changes. 

• Improve pricing processes within systems, lifting efficiency and reliability across cycles. 

• Work across pricing, data, operations, and customer-facing teams to ensure pricing changes land well. 

Ko wai koe | About You    

You bring strong technical depth and take ownership of how work gets delivered. You’re comfortable working with complex systems and data, and you understand the importance of accuracy when changes affect large groups of customers. 

You’re someone who can hold detail while still moving at pace, and who can step into ambiguity and work through it. You’re also confident engaging across teams, helping connect technical execution with broader business outcomes. 

You will likely bring: 

• Deep experience working with SAP, within pricing or billing environments 

• Strong data capability, including tools such as Databricks and Excel. 

• Experience applying changes across large datasets or customer cohorts. 

• Confidence owning pricing execution, not just analysing or supporting it. 

• The ability to manage risk and understand the downstream impact of system changes. 

• Strong attention to detail, particularly where accuracy directly affects customers. 

• Experience working with a range of stakeholders across technical and operational teams. 

• Comfort working under time pressure, balancing multiple priorities during pricing cycles. 

• A proactive mindset, with a focus on improving processes. 

Energy sector experience is helpful but not essential. What matters most is your ability to work confidently in complex pricing or billing environments and take ownership of technical delivery. 

Additional Information  
 
If you’re looking for a role where you can take real ownership of how pricing is delivered and see your work land confidently at scale, we’d love to hear from you. 

We support flexible working where it works for the individual, the team and the business. Our main hubs are in Wellington, Auckland and Tauranga, and this role is best suited to someone who can work flexibly from one of these locations to enable strong in person connection and collaboration. While we do have smaller sites across other centres of Aotearoa, proximity to a main hub is important for this role. 
 

Contact is not a place you’ll stagnate. We’re growing, evolving, and investing in our people. We also offer a bunch of other perks like free health insurance cover, boosted KiwiSaver, access to Contact Shares, a ‘Good to be Home’ annual payment toward your home set up & wellbeing, a trail-blazing parental leave policy, twice yearly payments towards our products if you’re a Contact customer, and more! 

 
Applications close on Friday 19th June. But just like peak demand, great talent surges early, so if this role sparks your interest, power up your application now! 
 

We love a good story at Contact, it’s what keeps our energy flowing! If you’ve got one that connects with this role, send it our way. 
  

Here at Contact Energy (Te Mata Hiko), we know our strength lies in developing a sense of belonging - one that helps us attract and retain people with a broad range of perspectives and experiences.

We’re committed to creating a workplace where everyone feels valued, respected, and empowered to bring their whole selves to work. Our goal is to reflect the diversity of our customers and communities to help build a better Aotearoa New Zealand.

We have a rich community of talented people that we support to thrive at Contact.

Our inclusive hiring process is designed to embrace the diversity of Aotearoa New Zealand, ensuring a wide range of perspectives are included in our decision-making and helping reduce bias along the way.

The wellbeing of our kaimahi is super important to us.

We use employee insights to offer a range of initiatives and resources to support physical, mental, financial and emotional wellbeing – including flexible working arrangements, employee network groups and a market-leading parental leave policy.

At Te Mata Hiko, we want everyone to thrive. We welcome applicants far and wide - of every age, stage, background, and pride. Join us and be part of a team that values your passion and attitude just as much as your experience and skills.

Please note, only candidates with the right to live and work in New Zealand will be considered for this role.

Research shows that while men apply to jobs where they meet 60% of the criteria, women and those in underrepresented groups tend to only apply if they tick every box. We're not about box ticking, so if you think you have what it takes but don't meet everything stated above, please still get in touch. We'd love to kōrero.

Te Mata Hiko (Contact Energy) does not accept any CVs received from recruitment agencies where a formal engagement has not been confirmed and agreed to with our Talent team. In the event that unsolicited CVs are submitted by recruitment agencies, Te Mata Hiko (Contact Energy) reserves the right to contact these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers.