Te Tākinatanga | Our Story   

Ko tā Contact e whakapono nei, ko te taiao tonu te taonga nui katoa o te ao.

Koinei mātou e whai atu nei kia mahue atu i a mātou tētahi ao hauora ake, tēnā i te ora i kuhu ai mātou.

He pakihi whakarato hiko, ipurangi mātou, engari arā kē atu anō ā mātou taha.

Kei te whakawhanake mātou i ā mātou mahi ake, i ngā ara hoki e whai hiko ai a Aotearoa, kei te kōkiri kia tukua te hiko tukurua, ā, kei te whakaputa i tētahi wheako matihiko mō ā mātou kiritaki kāore anō kia kitea i tēnei whenua.

He tīma kotahi mano mātou nō ngā hau e whā, e ngākau nui ana ki ā mātou mahi, e aroha ana tētahi ki tētahi, e ako ngātahi ana, e whakapono tahi ana ki ā mātou tikanga ārahi: mā te manaaki kia toa, ka mana te katoa.

At Contact, we believe home is the most important place in the world. It's all part of our vision to leave Aotearoa better than we found it. We’re a power and broadband company, but we’re so much more than that. We are transforming the ways we mahi, and how Aotearoa is powered, leading the charge on renewable energy and digitising customer journeys in ways not yet seen here. A team of 1000+ from all walks of life who love what we do, look out for each other, and learn from one another every day, we’re stoked to be guided by our tikanga: we touch lives to make life better.

What you’ll do

Awhi (Ah-Fee) - to support, embrace, surround.

The main goal of AwhiTech is to support our people and the technology they use, when and where they need it.

We’re always there at the end of the phone, MS Teams or MyAwhi to get things sorted when there’s an issue or a question. We also do other stuff like setting up new people to Contact with the access and devices they need, installing new applications, fixing things when they are broken, looking after SAP issues and queries, and removing people from our systems when they leave. (We also work with external business partners who help us deliver technology that we all use on a day-to-day basis.)

One of our team has secured an internal opportunity to work with our colleagues in IT Service Management, so we’re looking for someone to step in and provide outstanding people experiences and the highest levels of service quality to our Contact kaimahi (employees).

• Lead ICT support to operate collaboratively across different functions to deliver a high quality and highly available service to our business. 
• Support the performance, coaching and development of Support Specialists  
• Ensure incidents and service requests are proactively managed
• Ensure the highest quality people experience across the various engagement platforms
• Manage, track and respond to  escalations where necessary , identifying and resolving underlying causes
• Identify and drive opportunities for improvement across the AwhiTech group and wider  IT support activities
• Responsible for team rosters, setting and monitoring of KPIs, performance management, resourcing and allocation of people to other service support areas as required.
• Promote and develop a culture of collaboration, excellence and people first mind-set within the team.
• Strong focus on Learning and Development within the team to develop pathways and a capability growth mind-set.
• Provide thought leadership on future support needs and ongoing service improvements

How you’ll be successful

Your innovative and collaborative approach will create opportunities to drive improvements to service quality and increase our overall people experience.  Your leadership will create a highly motivated, high performing team with a pro-active, can do attitude.  This role reports to the Delivery Manager, AwhiTech and will be given the tools, opportunities and support to get the job done.

Contact is not a place you’ll stagnate. We are growing and offer superb learning and development opportunities along with a bunch of other perks like free health insurance cover, better-than-your-average leave, access to Contact Shares, a ‘Good to be Home’ annual payment toward your home set up & wellbeing, a trail-blazing parental leave policy, discounts on Contact Energy products, and more..

Research shows that while men apply to jobs where they meet 60% of the criteria, women and those in underrepresented groups tend to only apply if they tick every box. We're not about box ticking, so if you think you have what it takes but don't meet everything stated above, please still get in touch. We'd love to kōrero.

This ad will close automatically on 5pm on Friday the 7th of June but we’re considering applications as they come in, so hop to it if you're keen or if there's something you’re curious to know first, reach out to Ben on [email protected]. (If you don't have any questions first, go ahead and apply now). 

Please note, only candidates with the right to live and work in New Zealand will be considered for this role.

Research shows that while men apply to jobs where they meet 60% of the criteria, women and those in underrepresented groups tend to only apply if they tick every box. We're not about box ticking, so if you think you have what it takes but don't meet everything stated above, please still get in touch. We'd love to kōrero.