A luxury hideaway on the northeast coast of Mauritius, Constance Prince Maurice blends timeless elegance, serene surroundings, and exceptional service. Working here means joining a passionate team where excellence is a mindset, every detail counts, and hospitality is celebrated as a true art form.

The Housekeeping Manager plays a pivotal role in delivering an exceptional guest experience by ensuring that all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, comfort, and aesthetics while assisting the Executive Housekeeper. This role requires a hands-on leader with strong attention to detail, excellent team management skills, and the ability to drive productivity while maintaining luxury service levels.

Duties and Responsibilities:

Operational Leadership:

• Oversee the daily operations of the housekeeping department, ensuring consistency and excellence in cleanliness across all areas of the hotel.

• Lead morning briefings and daily planning meetings with housekeeping supervisors and team members.

• Coordinate room assignments and prioritize cleaning based on arrivals, departures, VIPs, and guest preferences.

• Ensure readiness of rooms and common areas before peak check-in times, collaborating closely with Front Office.

Team Management & Development:

• Recruit, train, mentor, and evaluate the housekeeping team to maintain a high-performance, service-oriented culture.

• Conduct ongoing training on cleaning techniques, safety protocols, grooming standards, and customer service.

• Monitor and manage team schedules, attendance, and time-off requests to ensure optimal staffing levels.

• Foster a positive work environment, promoting teamwork, motivation, and accountability.

Guest Service Excellence:

• Address guest inquiries and concerns related to housekeeping services promptly and courteously.

• Manage guest preferences, such as allergies, special requests, or VIP services.

• Conduct periodic room inspections to ensure standards are being met and guest expectations exceeded.

Inventory & Budget Management:

• Maintain par stock levels of all linen, guest amenities, and cleaning supplies.

• Manage departmental expenses and control costs through efficient use of materials and labor.

• Identify and recommend cost-saving initiatives without compromising quality.

Compliance & Safety:

• Enforce compliance with hotel policies, safety standards, hygiene protocols, and local health regulations.

• Ensure proper handling and maintenance of housekeeping equipment and tools.

• Lead safety drills, chemical handling training, and ergonomic awareness sessions.

Collaboration & Reporting:

• Work closely with Front Office, Engineering, and Laundry teams to ensure a seamless operation.

• Prepare departmental reports including room status, productivity metrics, inventory logs, and incident reports.

• Participate in management meetings and contribute to hotel-wide service improvement initiatives.

Qualifications:

• Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field preferred

• Diploma or certification in housekeeping operations or hotel management is an advantage

• Minimum 3 years of experience as Housekeeping Manager or in similar position 

• Strong leadership and team management skills

• Ability to manage budgets, control inventory, and ensure cost-efficiency

• Knowledge of housekeeping procedures, cleaning equipment, and chemicals

• Familiarity with health & safety standards and hygiene regulations

• Strong communication and interpersonal skills

WORK WITH CONSTANCE

 🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿 We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

 🌿 Be part of a company that values people, innovation, and excellence.