Constance Ephelia is a beautiful resort located on the island of Mahé in Seychelles, surrounded by stunning beaches and tropical nature. We offer a dynamic and supportive work environment where team spirit, personal growth, and service excellence come together. Join our passionate team and be part of a company that values people and creates memorable experiences every day.

DUTIES AND RESPONSIBILITIES:

• Demonstrate comprehensive knowledge of hotel services, facilities, and reservation systems
• Handle reservation requests, inquiries, and special accommodations efficiently
• Process deposits, maintain accurate records, and manage group bookings
• Provide clear information on hotel policies, room rates, and amenities to guests
• Utilize sales techniques to maximize property revenue and promote upselling
• Collaborate effectively with Front Desk, Sales, and Accounts departments
• Monitor and update room availability across various booking channels to prevent overbooking
• Assist in creating and implementing promotional packages to increase occupancy rates
• Resolve guest complaints and concerns related to reservations in a timely and professional manner
• Generate and analyze reservation reports to identify trends and opportunities for improvement
• Stay updated on local events and attractions to provide recommendations to guests
• Ensure compliance with data protection regulations when handling guest information
• Participate in cross-training initiatives to support other departments during peak periods
• Assist in maintaining and updating the hotel's customer relationship management (CRM) system
• Contribute to the development and implementation of standard operating procedures for the reservations department

Candidate Requirements:

• 1-2 years' experience in a Reservation Agent role
• Fluency in English; French language skills preferred
• Knowledge of OPERA reservation system
• Excellent communication and customer service skills
• Ability to work in a fast-paced, multinational environment
• Flexible scheduling availability
• Previous experience in tourism industry would be an advantage

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.