Constance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach, we offer a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences — for guests and team members alike.

The Outlet Manager supervises the daily operations of the outlets and ensure adherence to standards. He/She is visibly present on the outlet floors during service and solicits feedback from guests. He/She handles guests’ issues as appropriate to ensure outstanding service.

Duties and Responsibilities:

Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. 

Organisation

• Must be familiar with procedures and standards of all the outlets.

• Plan, control and coordinate Outlets organization and activity.

• Apply and ensure application of standards and procedures set by Constance Belle Mare Plage and those resulting from the Hotel’s Food and Beverage policy.

• Participate in managing the department’s personnel in terms of hours, public holidays discipline and training according to instructions from F&B Manager /Assistant F&B Manager.

• Apply and ensure application of procedures and regulations concerning hygiene and safety.

• Make sure that all material and equipment made available to the Outlet is correctly used.

• Make concerted effort to report and control breakage.

• Participate in inventory taking at scheduled times.

• Attends and contributes to the daily Food and Beverage meeting.

Management

• According to F&B Manager /Assistant F&B Manager instructions, implement the appropriate means to improve costs, personnel, expenses and charges.

• Make any suggestions to F&B Manager /Assistant F&B Manager which will improve Outlet profitability.

• Establish and maintain effective employees relation.

• Conducts, under the guidance of the F&B Manager /Assistant F&B Manager such functions as interviewing, hiring, employee orientation, on-the-job performance, coaching, counselling and suspension if necessary to ensure appropriate staffing and products.

• Performs related duties and special project as assigned.

• Controls and regulates costs associated with outlet.

Quality

• Before each service, check Outlet cleanliness and set-up.

• Make sure that Staff levels are adapted to predicted activity and, if need be, take the required actions to correct discrepancies.

• Participate in service as necessary to ensure agreed standards are met.

• Ensure good coordination between Restaurants and the kitchen: knowledge of the menu, suggestions, missing dishes, etc.

• Conduct pre-meal briefing.

• Take responsibility for reception and service quality.

• Pay attention to guests’ comments and suggestions; immediately take all required corrective measures and send remarks to F&B Manager /Assistant F&B Manager.

• In cooperation with F&B Manager /Assistant F&B Manager, develop initial and in-service training programs and ensure follow-up, paying particular attention to improving reception and service quality.

• Make any suggestion to F&B Manager /Assistant F&B Manager likely to improve service quality.

• Send daily outlet logbook to F&B office.

Qualification:

• Middle or Secondary Education + Additional training or certificates in the relevant field is a plus. 

Experience:

• A minimum of 5 years of experience in hotel industry.
• Proven experience working in a top luxury resorts is a plus.
• Experience working in remote island locations is a plus.
• At least 2 years of professional experience on a similar position is a plus.

Technical Skills:

• Detail-Oriented.
• Management skills.
• The ability to perform basic calculations and measurements.
• Problem-Solving and Conflict Management.
• Team leader. 
• Fluency in English or another language, written and verbal communication.
• Knowledge of a second language is a plus.

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.