Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers and investors on a local, national and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types.

Core Responsibilities: 

• Monitoring and manage systems including Elogbooks, Riskwise, Alusta and TBS to ensure the management of your property.
• Operational Management of the utilities and the approval of utility costs.
• To be responsible for all Health and Safety Compliance
• To liaise with local authorities as appropriate
• To maintain all emergency documents and asset register on site
• To ensure the fabric of the building both externally and internally is maintained and serviced to a high standard.
• Carry out daily inspections of the building to identify areas of repair
• Maintain and develop all tenant relationships ensuring they receive the high standards of service expected
• Full contractor liaison and management
• Email liaison with site staff, occupiers and management
• Managing a site team of receptionists, security staff, cleaners and in-house M&E team
• Responsible for the day to day operation of the building
• Assist with and arrange access to relevant surveyors and contractors
• Quote approvals
• Management of Permit to Work system and boundary permit process
• Answer any queries that may arise from tenants
• Expenditure review
• Environmental and Social Governance initiatives through the FM team including reporting
• Ad-hoc calls from sites/helpdesk
• Planning fire drills for site
• Monitoring of snagging and defects where necessary

Expertise & Professional Development

• You are the ‘go to’ person in your area of expertise/specialty for questions from your colleagues, clients and customers
• You are solutions focused, advising colleagues and stakeholders with solutions not problems
• Excellent knowledge of MS Outlook, Word, Excel and PowerPoint
• Educated to degree level or equivalent
• Previous experience of Facilities Management within property
• Good awareness of Health and Safety legislation
• IOSH or NEBOSH qualification
• WIFM qualification desirable

Service Excellence

• You demonstrate and role model the key behaviors of service excellence.
• You continually go above and beyond the expectation of your team and stakeholders
• You preempt the work required ensuring you are always delivering high levels of service
• Be flexible and open-minded and positively adapt to any reasonable changes to your role (duties & responsibilities) proposed by your line manager and/or the Client

High-Quality Work

• You continuously look to improve the quality of your work and ensure quality control
• You demonstrate excellent organizational and time management skills

Productivity & Efficiency

• You challenge where you see that time is wasted and tasks could be delivered more efficiently by focusing your energy on those tasks that are within your control
• Possess excellent oral and written communication skills
• Ability to produce detailed building management reports