At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter.  We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

The Business Information Sales Support role provides operational and administrative support to the Business Information team, ensuring efficient management of clients, prospects, internal processes, and reporting activities. The role contributes directly to customer satisfaction, data accuracy, and the overall commercial performance of the team.

Key Responsibilities:

• Handling tickets in ACPRO and Cofitil.
• Supporting the BI team with clients and prospects.
• Managing ICON Back Office operations.
• Creating and updating client data in CUBE and GCC.
• Providing 1st Level Support to BI clients.
• Preparing basic reports (orders, sales, forecasts).
• Offering logistical and administrative support at BI events.

Required Skills:

Technical Skills

• Experience with CRM/Back Office tools (CUBE, GCC, ICON).
• Good Excel and general Microsoft Office skills.
• Ability to work with data and reporting.
• Familiarity with ticketing tools (ACPRO, Cofitil).

Soft Skills

• Strong customer orientation and communication.
• Attention to detail and accuracy.
• Good organization and multitasking.
• Team player with a proactive attitude.

• The opportunity to build your career internationally in a large global company, one of the world leaders in its field.
• Opportunity to acquire knowledge in the field of business information services, trade credit insurance and finance.
• An unique professional and human experience, in the expert environment.

We offer a gross annual salary of €50,000.00–57,000.00 on a full-time basis ( based on Kollektivvertrag für Angestellte in Versicherungsunternehmen Innendienst). We are happy to take your professional qualifications and experience into account when determining your salary.