Technical Program Manager

  • Bellevue, WA, USA
  • Full-time

Company Description

CloudMoyo is the partner of choice for solutions at the intersection of cloud, analytics, and AI. As a leading cloud and analytics partner for Microsoft, we bring together powerful business intelligence (BI) capabilities using the Azure data platform to help modern enterprises define their path to the cloud, transform complex data into actionable insights, and modernize their data landscape. We empower rail and transportation companies to gain greater insight, unlock efficiencies, and improve agility in crew management, rail transportation management, fleet and asset management, and in critical areas of safety, operations and maintenance.

Headquartered in Bellevue, WA, with an innovation center in Pune, India, and a presence in Kansas City, CloudMoyo is poised to help intelligent enterprises build innovative solutions and stay ahead in the disruption cycle. Our proven track record includes developing enterprise solutions for Fortune 1000 companies such as Microsoft and Kansas City Southern. 

Here at CloudMoyo, we are driven by our values of FORTE, which stands for Fairness, Openness, Respect, Teamwork, and Execution. We strongly believe that our expertise is founded on the efforts of our employees, who reflect our FORTE values in their work. Our workplace culture is driven by unshakable commitment to building a world-class workplace for all employees, one characterized by meaningful interactions, flat hierarchy, challenging assignments, opportunities to grow with the best in the field, and exciting rewards and benefits. If you’re a talented, hard-working, and fun-loving person looking to grow in this role, then CloudMoyo may be a great fit for your next professional adventure.

Job Description

CloudMoyo is growing rapidly to support existing and new customer engagements. We are seeking a self-driven individual with a background in Program Management or Software Development to significantly contribute to a strategic engagement in a highly agile environment with a large customer. 

Do you want to be at the center of the three Microsoft clouds (Azure, Microsoft365, and Microsoft Dynamics) empowering customers and partners to secure their environments in order to realize the full value of Microsoft cloud services? Are you looking for a role where you can interact directly with customers and help them transform into cloud-enabled businesses? If so, then we are looking for you! 

We have exciting opportunities for program managers (PMs) to work in the most customer-connected engineering team with our large customer. We are looking for strong, customer-obsessed program managers who have a growth mindset, passion for customer experience, and an experimental approach in testing out new ideas. We currently have positions available focused on defining processes, tools, and standards for engineering teams and Customer Service & Support (CSS) to improve and enable planning, designing, building and operationalizing support.  

We are looking for an analytical thinker with great creativity for ideas/solutions. An ideal candidate for this role will have passion around building customer experiences at cloud scale and leading complex, highly visible engagements. This candidate can also negotiate and apply strong communication skills to establish priorities. The role requires a level of comfort with ambiguity, rapid changes, and tight deadlines, and requires the ability to leverage many different types of inputs to prioritize decisions. The ideal candidate will also have a natural ability to learn the nuances of new technologies and would be very comfortable with obtaining and analyzing data. 

Responsibilities:

  • Drive the planning and execution of the supportability Rhythm of Business reviews
  • Drive the supportability monthly newsletter content design and publishing 
  • Drive continuous process improvement projects 
  • Maintain, upgrade tools, dashboards to drive efficiency of supportability practices 
  • Operationalize the technical training program and onboarding program for support engineers 
  • Develop and maintain the Team wiki to document the current processes and tools
  • Drive supportability improvement projects from planning, to launch, adoption and impact measurement.

 

Qualifications

  • Desired B.S./B.A. Degree in Computer Science, Engineering or equivalent experience 
  • 3-5 years’ experience in technical program management role  
  • Excellent written and verbal communication skills 
  • Excellent technical and process design skills, with demonstrated ability to learn new technologies quickly 
  • Demonstrated passion for data driven decision making 
  • Strong problem-solving skills 

Additional Information

Benefits and perks 

  • Comprehensive healthcare (including dental and vision) 
  • 401K 
  • Disability insurance 
  • Paid maternity leave 
  • Flexible work hours 
  • Free lunch/snacks
  • Free parking

Benefits and job perks mentioned above may vary depending on your employment type with CloudMoyo and the location in which you are working.

Resources

Explore our website 

Connect with us

[email protected] | LinkedIn | Twitter | Facebook | Glassdoor | www.cloudmoyo.com

CloudMoyo is not open to 3rd party solicitation or resumes for our posted FTE positions. Resumes received from 3rd party agencies that are unsolicited will be considered complimentary.

CloudMoyo provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. CloudMoyo complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

All your information will be kept confidential according to EEO guidelines.