A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:

Impact - The work you do here matters to millions.

Growth - Philadelphia is growing, why not grow with it?

Diversity & Inclusion - Find a career in a place where everyone belongs

Benefits - We care about your well being

The mission of the Department of Behavioral Health and Intellectual disAbility Services (DBHIDS) is to educate, strengthen, and serve individuals and communities so that all Philadelphians can thrive. It accomplishes this through an emphasis on recovery and resilience-focused behavioral health services, as well as an emphasis on self-determination for individuals with intellectual disabilities. Our goal is to help individuals realize their goals and attain the highest quality of life possible. We work with persons recovering from mental health and/or substance use, individuals with intellectual disabilities, families, and service providers to ensure that high quality services are accessible, effective and appropriate. We are committed to developing a system of care that is data-driven, employs evidence-based practices, promotes cultural competence and eliminates health care disparities.

The Director of IT Operations leads the DBHIDS internal IT Service Desk, Infrastructure Operations and Engineering team, AD/M365 administration, IT Operational Security, and related IT support functions. With 800+ hybrid/remote staff in the City of Philadelphia, Windows VM Servers, and mobile devices including Windows and ChromeOS, the Director of IT Operations plays a critical role in managing infrastructure uptime and performance, security hardening, and rapid outage/incident response.  The Director of IT Operations serves as the primary recovery lead in response to disasters or other protracted outages at DBHIDS.

Reporting to the DBHIDS Chief Digital Officer, this role requires proven, hands-on IT operations and engineering experience, as well as the ability to track emerging IT trends and implement Infrastructure upgrades to meet DBHIDS business needs.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

The ideal candidate will possess the following knowledge:

•    Working knowledge of IT best practices, policies and applicable regulations
•    In-depth understanding of digital and HIPAA security 
•    A clear understanding of client, server, cloud technologies and network architecture
•    Working knowledge of Windows desktop, server and ChromeOS operating systems and environments
•    Hands-on experience administering Active Directory / Azure AD and Chrome Enterprise environments
•    Familiarity with City of Philadelphia / DBHIDS procurement processes

The ideal candidate will possess the following skills:

•    Project and time management skills
•    Strong problem solving, analytics and research capabilities and ability to handle changing priorities, deal with ambiguity and use good judgment in stressful situations
•    Ability to handle changing priorities, deal with ambiguity and use good judgment in stressful situations
•    Ability to lead by example and demonstrate integrity, outstanding interpersonal and leadership skills
•    Excellent verbal and written communications skills, including writing, speaking and active listening
•    Quick learner with the willingness to work alongside team members to get the job done
•    Advanced leadership and conflict management skills
•    Customer service and interpersonal skills 
•    Excellent attention to detail 
•    Great project management skills, including organization, planning, time management and prioritization

The ideal candidate will have the ability to:

•    Plan, direct, and supervise the activities of engineering and support staff engaged in the support of behavioral health and intellectual disability services IT needs
•    Effectively manage an IT support center operation including performance metrics reporting to management
•    Evaluate results of statistical research and program evaluation and recommend operational alternatives

TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)

•    Manages staff and staff development
•    Administration of servers and/or networking equipment
•    Negotiating with vendors at a work unit or departmental level
•    Managing and maintaining IT infrastructure (e.g., hardware, Windows OS, ChromeOS, SQL, vendor apps) for business critical applications
•    Responsible for all change management requests
•    SharePoint programming
•    Assisting with assigned user account administration and file rights management
•    Implementing backup and recovery policies and procedures
•    Providing input in determining technology needs
•    Coordinating or leading projects of moderate technical complexity

EDUCATION

• Completion of a bachelor degree program at an accredited college or university AND

GENERAL EXPERIENCE

• Ten years' experience working as a Computer Programmer, IT Support Technician, Software Developer or Network Systems Administrator including: Two years of experience supervising lower-level staff in the support of IT operations in a HIPAA covered and/or social services delivery organization.

PHYSICAL AND MEDICAL REQUIREMENTS

• Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

Salary Range: $105,000 - $115,000

Starting salary to be determined based on experience and qualifications. 

Important: To apply, candidates must provide a cover letter and a resume.

Did you know?

• We are a Public Service Loan Forgiveness Program qualified employer
• 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
• We offer Comprehensive health coverage for employees and their eligible dependents
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available

*The successful candidate must be a city of Philadelphia resident within six months of hire

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx