A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

The City provides a comprehensive benefits package including the following:

    •    Medical, dental, vision, and prescription

    •    Defined benefit pension plan

    •    Deferred compensation program

    •    Paid vacation, sick leave, and holidays

    •    Paid life insurance and AD&D insurance

    •    Flexible work schedules

    •    Deferred compensation program

    •    Training and career development

    •    Supportive, challenging, and innovative environment

Agency Information 

The Office of Children and Families works to improve outcomes for all Philadelphia children and families, build stronger communities, and support great schools in every neighborhood. The Office of Children and Families (OCF) administers a number of City-supported programs, including Out-of-School Time, WorkReady, Community Schools, PHLpreK, as well as Access Centers. OCF also oversees the Department of Human Services (DHS), Philadelphia Parks and Recreation, the Philadelphia Free Library, as well as Adult Education. 

The Volunteer Coordinator is responsible for managing the daily operations of the volunteer program, including recruitment, building partnerships, training of individual and group volunteers, and matching volunteers with sites. 

This position reports directly to the Executive Director of Adult Education.

Essential Functions

• Maintain and grow volunteer base through outreach to individuals, community-based organizations and groups, colleges/universities, and corporations as needed.
• Work closely with adult education providers, the Philadelphia Free Library, and others to periodically assess needs for volunteer expertise and level of volunteer staffing
• Develop and maintain process to
  • review applications, check references and interview potential individual volunteers
  • assess interests/skills of volunteers and match with appropriate activities

• Manage comprehensive orientation process for new volunteers that includes:
  • information about volunteering with adult education providers (manual, website)
  • criteria for involvement (based on existing needs)
  • update manual and website as necessary

• Work closely with all program and department managers to ensure that
  • volunteer positions are sufficiently filled to meet identified needs and
  • volunteers enjoy a positive experience

• Maintain volunteer database that also captures volunteer stories and quotes
• Provide accurate and timely volunteer data for funder and volunteer-requested reports
• Engage with existing volunteers daily and provide feedback and additional guidance as needed
• Maintain ongoing communications with volunteers through mail chimp email news blasts, newsletters, and print materials
• Serve as liaison between OCF Adult Education, adult education providers, and the Philadelphia Free Library and individual volunteers
• Plan and execute volunteer appreciation and training activities
• Develop and administer annual volunteer satisfaction survey; compile and report results to OCF Adult Education
• Work occasional Saturday or holiday at request

• Serve as an ambassador for OCF Adult Education in relations with volunteers and organizations
• Schedule and coordinate special visitor groups from community organizations and corporations
• Participate in special event planning; participate in events as needed
• Coordinate with SERVE on aligned activities such as volunteer trainings
• Identify high profile volunteers and make connections with the development team
• Expand the program through relationships, training, and innovative tactics
• Other relevant duties as assigned

Competencies, Knowledge, Skills and Abilities

●      A self-starter who takes initiative and produces quality work

●      A high energy, results-oriented individual who takes initiative, makes things happen, accepts accountability, and has a “can do” attitude; has a sense of urgency

●      Action-oriented; an individual not afraid to roll up his/her sleeves and get into the details of the operation

●      Detail oriented and extremely organized

●      A team player with strong interpersonal skills who can work both independently and collaboratively

●      Excellent written and verbal communication skills

●      Consistently demonstrates sound judgment

●      Analytical; able to use analysis to assist in making decisions

●      Enjoys working on small teams with a desire to learn from colleagues, supporting and encouraging each other in the pursuit of excellence

●      Excellent time management skills with a capacity to work simultaneously on multiple tasks and projects and deliver on deadline

●      Experience with data retention and relevant platforms

●      Experience managing social media platforms: Twitter, Instagram & Facebook

Education and/or Experience:

• Bachelor’s degree and 2-3 years’ experience in volunteer programs
• In lieu of a bachelor’s degree a High School diploma required with 5-10 years’ hands-on experience in program development and coordinated volunteer programs
• Commitment to and experience working within the adult education community
• Profound knowledge of managing volunteer resources
• Outstanding knowledge of current trends and information for volunteerism.
• Solid understanding of maintaining confidential data
• Experience building relationships with individuals, organizations, and businesses
• Ability to think strategically about volunteer linkages to development
• Experience planning and managing small events 
• Must be comfortable with the use of data to drive decisions.

SALARY: $60,000 / Year

Did you know?

●        We are a Public Service Loan Forgiveness Program qualified employer

●        25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities

●        We offer Comprehensive health coverage for employees and their eligible dependents

●        Our wellness program offers eligibility into the discounted medical plan

●        Employees receive paid vacation, sick leave, and holidays

●        Generous retirement savings options are available

Successful candidate must be a city of Philadelphia resident within six months of hire

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx