Data Manager – Office of Community Empowerment and Opportunity

  • 1234 Market St, Philadelphia, PA 19107, USA
  • Full-time

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:

  Impact - The work you do here matters to millions. 

  Growth - Philadelphia is growing, why not grow with it? 

  Diversity & Inclusion - Find a career in a place where everyone belongs.

  Opportunities in Tech - Don’t wait for the future, shape it.

  Benefits - We care about your well being.

Agency Description

The Office of Community Empowerment and Opportunity (CEO) provides leadership on issues of economic justice by advancing racial equity and inclusive growth to ensure that all Philadelphians share in the city’s prosperous future and by alleviating the immediate impact of poverty on individuals, families and communities.  CEO is Philadelphia’s Community Action Agency (CAA); CAAs are private or public agencies created by the 1964 Economic Opportunity Act and federally designated to receive Community Services Block Grant (CSBG) funding.

CEO’s Guiding Principles

  • We believe city government has the responsibility to provide opportunities to and promote the well-being of all citizens while representing their best interests.
  • We believe the people of Philadelphia deserve the opportunity to live happy, healthy, and full lives.
  • We believe people can offer meaningful insights into both their personal experiences and how the systems around them function.
  • We believe poverty is a systemic issue and city government can lead in dismantling the barriers that often prevent opportunities.

CEO’s Values

  • Dignity: How we treat the community we serve is reflective of how we treat each other.
  • Inclusivity: People at all levels of CEO are invited to participate in every way.
  • Persistence: When we get discouraged, we find ways to lift each other up and push forward.
  • Accountability: We are transparent and honest about our plans, our actions, and our results.
  • Honesty: We create a safe space without judgment to have healthy and honest dialogue about systems, people and misconceptions.

Job Description

The Data Manager is responsible for general oversight, reporting, training and user support to ensure the integrity and proper use of CEO’s data management system (DMS) by CEO staff and sub-grantees. The Data Manager will provide technical and instructional support related to data management and reporting, and work with CEO staff to ensure the timely and accurate collection of participant data. The Data Manager will also provide technical expertise in the use of the DMS to measure and report on the progress of each of CEO’s funded programs and initiatives, as well as the broader strategic goals of CEO.

Essential Functions

  • Management and administration of the DMS, including regular interaction with DMS vendor to address problems in a timely manner and ensure database integrity and reliability;
  • Develop and modify DMS in response to user needs, research and reporting requirements;
  • Support development and implementation of data administration policies, technical standards, and data models;
  • Perform tasks related to administration and coordinating access, including management of user accounts, licenses, and permissions ensuring system security and confidentiality is maintained;
  • Develop and implement database structures, relationships, queries, report dashboards, and other components for effective, timely, and reliable utilization of information from the DMS for use by our programs and other stakeholders.
  • Conduct report testing and modifications as required, ensuring reports are accurate, timely and provide the necessary data;
  • Provide technical support to CEO staff in the collection, storage and reporting of data to support collective impact initiatives and other special projects;
  • Assist Contracts & Data team in documentation of data collection compliance and provide quality assurance support;
  • Assist in reporting performance measurement outcomes to funders;
  • Provide ongoing technical assistance and training to promote effective data management;
  • Train and work collaboratively with program staff, senior management and administration on setup, implementation, and use of DMS for data management and reporting;
  • Develop training manuals, documents and assist in designing the format of training sessions;
  • Provide ongoing training and communication on new or changed features to users as required;
  • Be proactive in looking for indicators that the sub-grantee (service provider) may need technical assistance.
  • Create and maintain regular and ad hoc reporting required for all review, analysis and research needs;
  • Conduct analysis of data for completeness and accuracy and to support programmatic improvement;
  • Generate reports as requested by (CEO), stakeholders, and its funders. This includes creating queries to extract pertinent information for organization-wide research, analysis and reports to City Council and the Administration;
  • Establish and update tools/reports required for grant-seeking and fundraising;
  • Create assessment tools, data sets, and custom reports;
  • Assist in reporting of ROMA Next Generation goals across service domains;
  • Provide data to assist in the preparation of the Community Needs Assessment and Organizational Standards reports required by CSBG;
  • Assist in reporting performance measurement outcomes to Oversight Board;
  • Attend meetings with contracted partners including other City departments as required;
  • Recommend external training opportunities for staff;
  • Consistently participate in the data management professional community through publications, meetings and online resources;
  • Complete training from CEO's professional development opportunities


Education and Experience

  • Four (4) year college degree required
    • Bachelor of Arts or Bachelor of Sciences degree in database administration, computer science, information technology or related discipline preferred;
  • 2 - 4 years of experience preferred

Competencies, Knowledge, Skills and Abilities

  • High proficiency with SQL Server, PostgreSQL, or other SQL-based platforms is desired;
  • Proficiency in MS Pro Office Suite (Word, Excel, PowerPoint, Access, Outlook);
  • Facility with reporting and Business Intelligence (BI) or data analytic tools;
  • Data governance experience;
  • Project management experience desired;
  • Demonstrated ability to quickly learn new software and web-based applications;
  • Ability to apply technical expertise to solve problems;
  • Ability to train and support end-users;
  • Experience with both statistical and qualitative methods is an asset;

Other Specialties, Certifications, Physical Requirements, and Work Conditions

  • Regular, predictable attendance is required
  • This position operates in an office setting and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
  • Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 10 pounds. Work involves sitting most of the time. Walking and standing is often necessary in carrying out job duties

Additional Information

Please submit a cover letter, resume and reference list with your application. Applications without all documents will not be considered.

Did you know?

  • We are a Public Service Loan Forgiveness Program qualified employer
  • Employees are eligible for a 25% tuition discount program (and sometimes spouses and dependents as well) in partnership with area colleges and universities
  • We offer comprehensive health coverage for employees and their eligible dependents
  • Our wellness program offers eligibility into the discounted medical plan
  • Employees receive paid vacation, sick leave, and holidays
  • Generous retirement savings options are available 

Successful candidate must be a city of Philadelphia resident within six months of hire

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected] For more information, go to: Human Relations Website: