About TRS

Since 1917, the Teachers’ Retirement System of the City of New York (TRS) has been securing better futures for NYC educators. With a pension fund valued at approximately $123 billion, TRS serves over 274,000 members, providing them with retirement, disability, and death benefit services.

At TRS, we seek dedicated professionals who are passionate about their work and committed to excellence. We pride ourselves on our member-centric culture, focused on delivering outstanding service and support to our members.

Position Summary

The successful candidate is a highly motivated member focused professional who will provide prompt, efficient, and friendly services to TRS’ members on a wide range of inquiries, concerns and complaints related to TRS products and services. The candidate should enjoy interacting with people by phone, problem solving, and offering solutions with a member-focused approach. Reporting to the Call Center Manager, key duties and responsibilities include, but are not limited to:

Key Responsibilities

- Receive and respond to routine member inquiries, concerns, and complaints without updating the system relating to TRS products and services to better inform the members of their benefits.
- Comprehend and review details of existing/historical data regarding inquiry in system to provide members with necessary information.
- Respond and resolve all member inquiries and request on the first visit to avoid follow-up and other assistance.
- Research and examine all relevant information to assess validity of complaint, determine possible causes and resolutions.

ASSISTANT RETIREMENT BENEFITS - 40491

1. An associate degree or completion of 60 credits from an accredited college, including or supplemented by 9 credits in mathematics, statistics, accounting, and/or actuarial science; or

2. A four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience performing mathematical, statistical, actuarial or accounting computations in one or more of the following: a) a retirement or employee benefits plan; b) customer service in a financial
institution; and/or c) in a position requiring the application of laws, rules and regulations and the use of statistical, actuarial or similar tables; or

3. A satisfactory combination of education and/or experience equivalent to “1" or “2" above. College education may be substituted for experience in “2" above on the basis that 30 semester credits from an accredited college may be substituted for each year of required experience. However, all candidates must posses a four-year high school diploma or its educational equivalent and either 9 semester credits
in mathematics, statistics, accounting and/or actuarial science from an accredited college or one year of experience as described in “2" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.