About HPD, the Office of Housing Access and Stability:
About the Agency:

The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

- We maintain building and resident safety and health
- We create opportunities for New Yorkers through housing affordability
- We engage New Yorkers to build and sustain neighborhood strength and diversity.

Your Team:

The Office of Housing Access and Stability (“HAS”) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings.

At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD’s rental subsidies, including Section 8 or the Housing Choice Voucher (HCV) program, provide funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved.
Your Impact:

HPD's Division of Tenant & Owner Resources (DTOR) is responsible for the administration of rental subsidy programs that include Housing Choice Voucher (HCV), Enhanced Voucher, and Emergency Housing Voucher (EHV) programs. HPD serves over 40,000 households and 9,000 landlords in all five boroughs. DTOR is responsible for the initial application screening; confirming eligibility requirements; briefing applicants; and issuing vouchers. DTOR also monitors tenant and landlord compliance of their obligations under each program and continues to administer the ongoing subsidies throughout their participation. These continued activities include processing annual and interim recertifications to update family income/assets, household composition, and rent amounts; coordinating with various DTOR units to manage tenant moves and transfers; approved rent increases; and providing customer service to stakeholders through our Client Services office, call center and the DTR Portal.

Your Role:

HPD seeks a candidate for the position of Director of HCV Tenancy within the Division of Tenant and Owner Resources (DTR). The selected candidate will oversee and manage the day-to-day operations related to case management within HPD's Section 8 program, as well as other rental subsidy programs.

The selected candidate will develop and implement strategies to maintain an annual recertification overdue rate of no more than 5% through timely processing and effective case management. Improve productivity and staff development, and manage relationships with owners, managing agents and other external stakeholders. He/she will be responsible for ensuring high quality customer service to our clients and will develop and/or implement strategies to improve customer service.

The HCV Tenancy unit has approximately 100 staff members in total; with the goal of ensuring tenants retain their housing subsidy. The Director will provide overall direction to the unit and directly supervise a team of Deputy Directors and Project Managers who oversee multiple case management teams and provide support and guidance to the unit. The teams are responsible for all aspects case management including interim certification, annual re-certifications, data entry of required information, and general communication with tenants, owners and others via telephone, e-mail, mail, and virtual or in-person meetings (on and off-site).

The selected candidate will have excellent problem solving and critical inquiry skills to ensure maximum productivity and best practice standards are upheld. The candidate will assist in the integration and implementation of policies and procedures and will need to creatively balance customer service goals with Federal program requirements. He/she will be responsible for coordination of relevant operations and special projects with other units within the Division and throughout the agency. He/she will also liaise with the public and represent the Unit, Division or Agency at a variety of internal and external meetings. The candidate will be required to do periodic performance appraisals of staff and to train, manage and ensure staff is working within federal regulatory and local policy guidelines.

Candidates that are selected for an interview will be asked to provide a writing sample during the interview process.

Responsibilities:

The Director of HCV Tenancy develops and implements strategies to enhance effective and accurate processing of tenant subsidy actions critical for maintaining stable housing. They will monitor daily operations, improving efficiency and productivity. They will be responsible for managing relationships with owners, managing agents and other external constituencies. Candidate is responsible for ensuring high quality customer service to our clients and will develop and/or implement strategies to improve customer service. The candidate is responsible for staff development, coaching and supporting the professional growth of the members of their teams. The Director is responsible for fostering a collaborative and inclusive work environment within the Division.
The Director provides overall direction and supervision to Deputy Directors, who are responsible for the supervision and coordination of the activities through the HCV Tenancy case management teams. Along with these teams, the Director will ensure program integrity and compliance balanced with efficiency and transparency to support eligible NYers to maintain their rental assistance. The Director will be responsible for developing a strong expertise in the federal regulations, HPD policies, other affordable housing programs and the local housing market to properly guide staff and make decisions.
The HCV Tenancy teams are responsible for all aspects of program participation and maintenance of the subsidy. This includes interim certifications, annual recertifications, enforcement of program requirements and rent calculations, file preparation, data entry of required information into the Elite Section 8 Database and other database systems, and general communication with tenants, owners, colleagues and others via the telephone, e-mail, mail, and virtual or in-person meetings (on and off-site).
The Director will ensure coordination with key stakeholders within the Office in order to ensure coordination on the implementation of policies and procedures, as well as on technology projects in order to ensure DTR systems are in alignment with the needs of the HCV tenancy team.

Preferred skills:

- Proven management experience
- Excellent communication skills (both written and oral)
- Strong analytical skills
- Strong organizational skills
- Strong computer skills, including Microsoft Excel, Outlook, Word and Power Point
- Knowledge of Section 8 or other rental subsidy programs preferred
- Bilingual a plus

Authorization to work in the United States is required for this position. The NYC Department of Housing Preservation and Development does not provide sponsorship for international employees for visa applications, extensions, or status changes, including H-1B visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application.

ADMINISTRATIVE STAFF ANALYST ( - 1002A

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.