Under supervision with some latitude for independent action, the selected candidates will provide information to customers, conduct research and perform clerical support. Responsibilities will include the following:

1. Answer heavy volume of incoming calls.
2. Receive complaints and create service requests as needed.
3. Schedule and confirm appointments.
4. Record and log appointments into computer system.
5. Respond to telephone, mail, e-mail and in-person inquiries; determine service required.
6. Utilize computer databases and information technology systems; research data needed to respond to inquiries.

Note: Selected candidates may be required to work evenings, weekends and holidays.

Note: Depending on experience, selected candidate may be assigned to the Maintenance Call Center, Section 8/ATAD Call Center or Quality Assurance Unit.

Additional Information

1. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.
3. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

COMMUNITY ASSOCIATE - 56057

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.