This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least 2 days a week.

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a Service Transition Executive 12m FTC

Our Service Transition Executive will support the smooth implementation of new partners and products, collaborating with business owners, project managers, operations, and suppliers to meet high-quality standards and ensure seamless handover to BAU.

You’ll receive a salary of up to £35,000 dependant on experience, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Assist in delivering full lifecycle support, including training, documentation, and project sign-off, ensuring effective Transfer to Operations
• Act as a gatekeeper, ensuring new services meet readiness criteria and align with operational standards
• Maintain comprehensive service documentation that adheres to ITIL best practices and is kept up-to-date throughout the service lifecycle
• Represent Operations in project meetings to help set service acceptance criteria for new or changing services
• Engage with stakeholder groups, contributing suggestions to enhance delivery efficiency and service transition processes

What you’ll bring to the role

A solid background in service operations with a process-oriented approach. You’ll also have:

• Practical knowledge of standard processes and best practices within service operations
• A structured mindset, maintaining consistency and accuracy in daily tasks
• Analytical skills to interpret data, identify trends, and support decision-making
• Clear and confident communication abilities to effectively convey information to peers and stakeholders
• A keen interest in process improvement, contributing to continuous enhancement initiatives
• Strong organisational skills with the ability to prioritise tasks, manage deadlines, and handle multiple responsibilities

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.

What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [email protected]. We want to help!