Please note that you must be willing to travel to London office at least twice a week, and travel to customers when needed. 

We’re changing it up  

We’re on a mission to build the UK’s finest digital infrastructure and unleash Britain’s potential. Together, we’re achieving incredible things. We may have big ambitions, but we never lose sight of what matters. That’s why we’ve created an open, inclusive environment where people can be themselves, where wellbeing and mental health come first, where we take a flexible approach to working, and where everyone has the chance to pursue their passions, keep learning and grow their careers. We’re changing up Britain and we’re changing up the workplace with better rewards, more opportunities to grow and the chance to make a difference to communities across the UK.   

A rewarding career  

We’re passionate about our work and we’re passionate about our people too. With a competitive salary when you join the CityFibre family you’ll also enjoy benefits like 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, performance-related bonus scheme, and private healthcare. 

How can you change it up? 

In this role, you will be focusing on maximizing the volume of TalkTalk full fibre broadband customers connected to our consumer FTTP services, through one of our largest strategic ISP partners. You will be driving the enablement of daily sales through on-boarding, network interconnection, systems integration and aligned sales and marketing activities. By developing and sharing a ‘best practice’ consumer sales and marketing approach, you will be ensuring that TalkTalk is best placed to increase its consumer penetration levels on the CityFibre network. This is a B2B role. Some of your key responsibilities will include:

• Aiming for high consumer penetration through new customer acquisition and customer migrations
• Exceeding the consumer sales and customer connections targets for the account
• Driving take-up and penetration performance, including success within committed cities leveraging all internal CityFibre resources
• Responsible for forecast management and in-life reporting, the Account Manager, Consumer Sales will work closely with the Customer Commercial and Technical teams to secure regular and accurate city-by-city forecasts that inform our customer delivery teams
• Working with Contract Management team and the Account Director to ensure all consumer-specific contractual obligations are achieved

What will you bring to the role? 

We are looking for a relationship-focused commercial leader with significant experience working with or for a Consumer ISP. Alongside this, you will also need to be familiar with working with B2B wholesale contracts relating to ISP’s. A broad commercial skillset across various areas such as, but not limited to, commercial finance and transaction negotiations is crucial. You will need to demonstrate high levels of intellect, allowing you to be an analytical, lateral and quick thinker, with good intuition and judgement. You will have excellent and demonstratable strategic account management skills to develop and own an Account Development Plan (ADP) and co-ordinate internal teams to execute against this plan. In addition to this, you will need:

• A highly professional approach, driving engagements with real tenacity and integrity
• Good presentation writing and public speaking skills
• The ability to work closely with internal and customer delivery teams
• A passion for technology and driving continuous improvements
• A good understanding of the UK residential broadband market in a B2B context

Our unique culture  

We are proud to be an equal opportunity employer; we celebrate diversity, we believe everyone has a voice and we’re committed to creating an inclusive environment for all. Even though we come from different backgrounds and do different jobs, we’re united by The CityFibre Way - our unique code of behaviours that inspires how we think, act and work. We back each other, think smart and act fast, and we’re passionate about giving it our best to build a legacy together.  

Ready to start changing it up? Join the CityFibre family today. 

 #LI-FA1

CityFibre is committed to providing equal employment opportunities to individuals from all backgrounds, including ethnicity, gender, sexual orientation, gender identity, religion, age, family status and disability. We recognise that everyone is an individual with a wide range of experiences and perspectives and believe this diversity of thought is what makes CityFibre special.