This is a Position-Based Test conducted in accordance with Civil Service Rule 111A. 

Compensation Range: $46.1750 - $58.0875/hourly; $3,694- $4,647 /biweekly; $96,044 - $120,822 /yearly. For up to date Compensation information for this class click here.

Application Deadline - Tuesday, December 10, 2021. (application deadline extended to allow for further recruitment).

The San Francisco Department of Public Health (SFDPH) is the largest department within the City and County of San Francisco (CCSF). With an annual operating budget of more than $2.5 billion, the SFDPH employs over 8,000 people, and contracts for more than $400 million in community-based services.

SFDPH is an integrated health department with two major divisions that fulfill its mission of protecting and promoting the health of all San Franciscans:

• The San Francisco Health Network (SFHN) includes top-rated hospitals, clinics and programs that provide medical, mental health, and substance abuse services to over 100,000 individuals. The SFHN includes Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG), the only local Level 1 trauma center for San Francisco, and Laguna Honda Hospital and Rehabilitation Center (LHH), one of the largest public skilled nursing facility in the country; and
• The Population Health Division (PHD), which earned public health accreditation in 2017, carries out traditional and mandatory public health functions such as: consumer safety activities; health promotion and prevention; inspection of food, alcohol, and cannabis businesses; promote improved air and water quality; promote pedestrian safety; HIV prevention, research, and surveillance; tuberculosis (TB) prevention and treatment; Emergency Medical Services; and analysis of community public health data. 

Central administrative functions, including finance, human resources, information technology, and privacy and compliance affairs, support and promote integration between SFDPH’s two major divisions.  SFDPH is committed to providing quality health care and public health services to all San Franciscans, regardless of immigration or insurance status.  For more information, visit www.sfdph.org.

The Communications Business Analyst oversees all of the Telecommunications systems for Zuckerberg San Francisco General Hospital (ZSFG), including needs, cost-benefit, structured systems, feasibility, technology and software, project planning and management, system installation, implementation and testing, technical and procedural documentation, user training, and post-implementation assessment and administration. The Communications Business Analyst may be the sole MIS resource for an organization with a moderately complex system.

ESSENTIAL DUTIES:

• Dispatch work orders on a daily basis for the DT field technician assigned to ZSFG.
• Coordinate with ZSFG Facilities any maintenance, repairs, or upgrades needed serving the communications systems.
• Maintain analog and digital phone systems on the ZSFG Campus. Issue pagers for ZSFG Campus personnel.
• Manage various communications contracts serving the ZSFG Campus.
• Assess and issue cell phones for ZSFG Campus authorized users. Issue billing, and manage payments for cell phone users.
• Manage the 24/7 DPH operators on the ZSFG Campus. Provide training, support, and reports as assigned.
• Performs other related duties as assigned or required.

MINIMUM QUALIFICATIONS: Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Education:
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience:

One (1) year in the information systems field, including technical support, content management, administration of network applications or system analysis; AND

Two (2) years of verifiable and recent experience with PBX programming, maintenance and repair; AND

Two (2) years of verifiable and recent experience administering and supporting a PBX system.  PBX (Private Branch Exchange) is a general tech term for Phone system. Support requires the general knowledge of the overall systems (which consist of multiple pieces) and includes calling vendors to have the problem fixed. The candidate does not need to know details of how to fix problems.

Substitution:
Additional experience as described above may substitute for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

One year of full-time employment is equivalent to 2,000 hours of work experience (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours a week are not included in the calculation to determine full-time employment.

The above minimum qualifications reflect special conditions associated with the position(s) to be filled.  They may differ from the standard minimum qualifications associated with this class code.

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications listed above. Applications that do not appear to meet the minimum qualifications will not move forward in the recruitment process.

DESIRABLE QUALIFICATIONS: The stated desirable qualifications listed below may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Two (2) years of experience in analog & digital communication systems.
• Two (2) years of experience in supervisory in a Union environment.
• One (1) year of experience managing a 24/7 call center.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-educationrequirements
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

SELECTION PROCEDURES
Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): Applicants will be required to complete a Minimum Qualification Supplemental Questionnaire that will be emailed. Applicants will be required to respond to the MQSQ in the time frame indicated, and submit their answers as directed. 

Supplemental Questionnaire (Weight: 100% ):
Qualified candidates will be sent a supplemental questionnaire exam that must be completed by the set date. Candidates will be evaluated on their relative knowledge, skill and ability levels in job-related areas. A passing score must be achieved on the Supplemental Questionnaire in order to be placed/ranked on the Eligible List. Candidate responses on the Supplemental Questionnaire cannot be changed once submitted. Candidates will be placed in rank order according to their final score on the Supplemental Questionnaire.  

Eligible List/Score Report: 
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. 

The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Director. 

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246. 

Certification: 
The certification rule for the eligible list resulting from this examination will be Rule of 3 scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Count-by-Job-Codes.pdf.

Application Opening: 9/27/2021

Application Deadline: 12/10/2021

All your information will be kept confidential according to EEO guidelines.

Terms of Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1 and Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.

Note on ICARE: Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions

• Information About The Hiring Process
• General Information concerning City and County of San Francisco Employment Policies and Procedures
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

DHR Public Access: Until 1SVN reopens, please include the following on all announcements “In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Exam Analyst listed at the end this job ad.”

If you have any questions regarding this recruitment or application process, please contact Maggie Gonzalez Diaz by email at [email protected] or via phone at (415) 554-2921. 

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.