Senior Juvenile Hall Counselor, Juvenile Probation (8322/8568)

  • 375 Woodside Ave, San Francisco, CA 94127, USA
  • Full-time
  • Exam Type: Position Based Test
  • Eligible List Type: Combined Promotive and Entrance
  • Certification Rule: Rule of 3
  • Fill Type: Permanent Civil Service
  • Work Hours: Regular
  • Job Code and Title: 8322-Senior Counselor, Juvenile Hall and Log Cabin Ranch (PERS)

Company Description

Are you passionate about Juvenile Justice, Public Safety, and the Community we serve? Are you a dedicated professional who wants to maximize their impact in the lives of some of San Francisco’s most marginalized youth? If so, we encourage you to take advantage of this unique opportunity to join a team that is devoted to re-imagining Juvenile Justice, committed to racial equity, and focused on ensuring long-term public safety through the development, enrichment, and accountability of young people we serve throughout San Francisco. Click here to read more about the San Francisco Juvenile Probation Department (JPD)


Job Description

Under general direction, the Senior Counselor oversees the operation and maintenance of a juvenile court facility and/or long-term rehabilitation facility.

Working Conditions:
Individuals must be willing and able to respond to emergency conditions, which may involve physically subduing and restraining hostile juveniles who often have the size and strength of adults.  The Senior Counselor may be assigned to work day, swing and graveyard shifts, holiday and weekends.

Primary Job Responsibilities:

  1. Youth Supervision
    • Develops, interprets, and enforces policies, methods, and rules
    • Plans and oversees daily routines involving clean-up, bedding, general sanitation, and laundry
    • Evaluates reports of illness and injury and arranges for appropriate treatment
    • Conducts inspections of facility and equipment
    • Confers with counselors on special behavioral problems and various disciplining methods
    • Counsels youths and confers with other departmental personnel on difficult cases and may be assigned to investigate and resolve juvenile grievances
    • Conducts recreational and other special activities and programs
  2. Staff Supervision
    • Trains staff 
    • Develops annual work plans and conducts annual evaluations on the performance of subordinate employees
    • Conducts investigations of incidents
    • Provides discipline and counseling to staff
  3. Operations
    • Communicates with others regarding the care, security, and rehabilitation of youth, including with parents, counseling staff, probation personnel, psychologists, school staff, etc.
    • Prepares operational, progress, and related records and reports
    • Evaluates reports and writes court reports
    • Facilitates the booking or admitting and releasing of children and reviews case records and official documents for proper entries
    • Makes decisions on search status and classification for unit placement of new admissions
    • Maintains accountability and control of facility-issued keys, radios, and important documents
    • Reviews facility records and reports
    • Maintains and updates electronic databases and case management systems


Possession of a Bachelor’s degree from an accredited college or university.

Two (2) years of progressively responsible experience in counseling, disciplining, and care of delinquent or dependent children.

License and Certification:

  1. Possession of a valid California driver's license.
  2. Possession of a valid Cardiopulmonary Resuscitation (CPR) certificate.

Experience in counseling, disciplining and caring for delinquent or dependent children may substitute for up to two (2) years of the education requirement on a year-for-year basis. One (1) year of experience equals to thirty (30) semester units or forty-five (45) quarter units of college coursework.

Additional Information

This is a Position-Based Test conducted in accordance with Civil Service Rule 111A.

Applications Open: October 22, 2021

Applications Close: November 7, 2021 at 11:59pm

Salary range for 8322/8568 position

POST Commission on Peace Officer Standards and Training

Information on the Hiring Process


                                                             SELECTION PROCEDURES

Minimum Qualifications Supplemental Questionnaire (MQSQ): Weight - Qualifying
Candidates will be sent an MQSQ via email as part of the employment application. Applicants will be required to respond to the MQSQ in the time frame indicated, and submit their answers as directed. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQs) for this position.  The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Basic Supervisory Exam: Weight - 50% 
Candidates will be administered a written multiple-choice examination that is designed to measure basic knowledge of various supervisory practices and procedures (e.g. directing, counseling, guiding, evaluating, motivating, disciplining, developing and training subordinates, delegation, etc.) as well as customer service and reading comprehension.

This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review. 

The Basic Supervisory Exam will be administered either on a computer or in paper format. The type of format will depend on the size of the qualified applicant pool. Qualified candidates will be notified of the type of exam format in their exam appointment notification. 

The score you achieve on this examination shall be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take this test again should you apply and be found eligible for a future announcement for which this particular test is used. Please note this test is used for other supervisory classes therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the test for this future announcement is held within one year of the date of this examination, your score will be automatically applied to that announcement. However, after one year, you have the option to either: (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Applicants must achieve a passing score on the Basic Supervisory Exam in order to be invited to the oral examination.

Oral Exam: Weight - 50% 
Candidates who successfully pass the Basic Supervisory Exam will be invited to participate in an oral examination to assess their knowledge, skills and abilities in job-related areas as described in this announcement. Job-related written and performance exercises may be included.  Candidates must achieve a passing score on the oral examination in order to be ranked on the eligible list.

After the eligible list is finalized/adopted, the department may administer additional selection procedures to make a final hiring decision (e.g. interviews, written exercise, etc.). Applicants meeting the Minimum Qualifications are not guaranteed advancement through all steps of the selection process.

Basic Supervisory Exam - January 2022

Oral Exam - February 2022

Eligibility List Established & Departmental Interviews - Spring 2022

Eligible List/Score Report: 
The duration of the eligible list resulting from this examination process will be of twelve (12) months and may be extended with the approval of the Human Resources Director. 

Statement on Equity, Diversity, and Inclusion: 
At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

For questions, please contact Senior HR Analyst Joanna Luong at [email protected] or at 415-753-7523.

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.