Deputy Chief Information Officer (0942) - Department of Public Health

  • 1001 Potrero Ave, San Francisco, CA 94110, USA
  • Full-time
  • Exam Type: Position Based Test
  • Eligible List Type: Combined Promotive and Entrance
  • Certification Rule: Rule of the List
  • Fill Type: Permanent Civil Service
  • Work Hours: Regular
  • Job Code and Title: 0942-Manager VII

Company Description

The San Francisco Department of Public Health (SFDPH) is the largest department within the City and County of San Francisco (CCSF). With an annual operating budget of more than $2.5 billion, the SFDPH employs over 8,000 people, and contracts for more than $400 million in community-based services.

SFDPH is an integrated health department with two major divisions that fulfill its mission of protecting and promoting the health of all San Franciscans:

  • The San Francisco Health Network (SFHN) includes top-rated hospitals, clinics and programs that provide medical, mental health, and substance abuse services to over 100,000 individuals. The SFHN includes Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG), the only local Level 1 trauma center for San Francisco, and Laguna Honda Hospital and Rehabilitation Center (LHH), one of the largest public skilled nursing facility in the country; and
  • The Population Health Division (PHD), which earned public health accreditation in 2017, carries out traditional and mandatory public health functions such as: consumer safety activities; health promotion and prevention; inspection of food, alcohol, and cannabis businesses; promote improved air and water quality; promote pedestrian safety; HIV prevention, research, and surveillance; tuberculosis (TB) prevention and treatment; Emergency Medical Services; and analysis of community public health data. 

Central administrative functions, including finance, human resources, information technology, and privacy and compliance affairs, support and promote integration between SFDPH’s two major divisions.  SFDPH is committed to providing quality health care and public health services to all San Franciscans, regardless of immigration or insurance status.  For more information, visit

Job Description

The Deputy CIO reports to the Chief Information Officer and is a key member of the Information Technology (IT) Division’s leadership team. You will lead a team of more than 200 IT professionals that deliver a high performing IT infrastructure and portfolio of applications to our customers. In this role, you ensure work is strategically aligned to SFDPH’s True North pillars: equity, service experience, safety and security, health impact, workforce development, and financial stewardship. You will lead, develop, and challenge our team of experienced IT leaders and identify opportunities for improvement using a Lean approach to maximizing value for customers and clients. You will standardize our methodology and best practices in support of resilient and predictable operations. You will partner with IT leadership and customer organizations to ensure we achieve operational excellence across all domains of our work.

The successful candidate will be an experienced leader with a demonstrable track record in leading IT teams in the health IT sector; possess outstanding team-building skills; strong presentation and public speaking skills; and the ability to foster a collaborative working environment that encourages innovative thinking to advance customer needs.

ESSENTIAL DUTIES: Under general supervision of the CIO, the Deputy CIO performs the following duties:

  • Lead and develop a team of IT leaders in support of the SFDPH’s strategic goals.
  • Perform continuous evaluation and assessment of activities, allocate resources to support projects, and provide timely analytics to leadership and customer governance bodies.
  • Collaborate with line of business experts to define and manage customer expectations and service delivery.
  • Coordinate forecasting, resource management, and budget design and execution.
  • Develop and implement procedures, monitoring practices and controls to achieve consistent and transparent operations.
  • Oversee contract and vendor management to ensure best value and compliance with city requirements.
  • Gather feedback and needs from customers using skills such as active listening and lean problem-solving skills.
  • Serve as a liaison for the Department with a variety of other City/County staff, policy-making officials, and officials from outside agencies.
  • Ensure team members utilize a central knowledge repository for project documentation, including work plans, issues lists, and status reports.
  • Performs other related duties as required.


The Minimum Qualification guidelines for management classifications can be referenced here.



A bachelor's degree in Information Systems/Technology/Computer Science, Healthcare Administration, Life Sciences, Business Administration, Political Science, Public Administration or a closely related field from an accredited college or university.


Five (5) years of managerial information technology experience. Note: All qualifying experience must include supervising professional staff.

One year of full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Knowledge and skills practicing Lean methods to solve problems and improve work processes.
  • Negotiation skills that support high decision quality.
  • Ability to lead and coordinate work across many complex areas of responsibility.
  • Knowledge of best practices in IT leadership in a complex healthcare organization.
  • Outstanding written and oral communication skills across diverse business units and organizational echelons.
  • Certified Healthcare CIO (issued by College of Healthcare Information Management Executive [CHIME])
  • Certified Professional in Health Information & Management Systems (issued by Healthcare Information and Management Systems Society [HIMSS])

Verification of Education and Experience:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at:

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures/Examination Requirements:

Minimum Qualification Supplemental Questionnaire: (Weight: Qualifying) - The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Management Test Battery: (Weight: 40%)  -  Candidates will be invited to participate in a computer-based examination. For more information about this Management Test (and a suggested reading list) please visit: Please note: this examination is only held in San Francisco. A passing score must be achieved on the Management Test Battery in order to continue in the selection process.    

Supplemental Questionnaire: (Weight: 60%) - Candidates who pass the Management Test Battery will be sent a second Supplemental Questionnaire that must be completed by the set date. Candidates will be evaluated on their relative knowledge, skill and ability levels in job-related areas. A passing score must be achieved on the Supplemental Questionnaire in order to be placed/ranked on the Eligible List.

Salary Range: - $178,152 - $227,318 

Additional Information

Application Deadline - Friday, September 24, 2021

All your information will be kept confidential according to EEO guidelines.

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Medical Examination/Drug Testing:
Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.

Conviction History

Benefits Overview

Disaster Service Workers

General Information concerning City and County of San Francisco Employment Policies and Procedures

Information on requesting a reasonable ADA Accommodation

Veteran's Preference

Seniority Credit in Promotional Exams

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Carol Isen - Human Resources Director