This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam.

If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification, they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/

Application Opening: July 20, 2026

Application Deadline: The final day to apply is July 31, 2026

Salary Range: $80,990 - $98,410 yearly https://careers.sf.gov/classifications/?classCode=2904&setId=COMMN

WHO WE ARE

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. 

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need

OUR COMMITMENT TO RACIAL EQUITY

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Under direction, the 2904 Human Services Technician performs a variety of duties to assist professionals in HSA's Department of Disability and Aging Services (DAS). The Human Services Technician may work in DAS's In Home Support Services (IHSS) program or its Adult Protective Services (APS) program.

ESSENTIAL DUTIES:

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

Adult Protective Services Essential Duties

1. Assists Protective Services Worker by transporting clients to and from medical, legal, financial, social services appointments, other APS approved appointments, and/or stores both inside and outside of San Francisco. 

2. Observes and provides standby assistance for heavy cleaning or other services and provides directions to ensure accuracy and completion. 
3. Obtains and delivers various items such as food and/or other household items as requested by the client as approved by the APS worker. 
4. Makes as needed or assigned home visits to observe, record, and report on client living conditions, ensuring client safety and wellbeing in their home. 
5. Reports abuse, exploitation, neglect, and other threats per mandated-reporting requirements and Agency policies and procedures, when client abuse/neglect is witnessed and/or if the client reports abuse/neglect. 
6. Reserves City vehicles from the car desk or other City authorized department. Only HST authorized to drive.  Informs the car desk of any car malfunctions or maintenance issues. 
7. Attends job-related training to learn about issues that affect clients (i.e. aging and disability, mandated reporting, etc.). 
8. Cleans and disinfects items used prior to and after transporting or assist clients. 
9. Assists clients with completing documents related to the APS program that are connected to the client’s service plan, as directed by the assigned Protective Services Worker.
10. Pick up and deliver documents related to the APS program that are connected to the client’s service plan, as directed by the assigned Protective Services Worker.
11. Maintain confidentiality and case records related to client information. 
12. Processes authorized special or emergency payment requests, ensuring prior approval in writing, and submits all required supporting documentation within established timeframes.
13. Assists with similar duties when assigned by the APS Supervisor to assist the DAS Public Guardian and Public Conservators programs.

In Home Supportive Services Essential Duties:

1. Reviews individual providers’ timesheets as needed to resolve issues, reviews and upholds or overrides when timesheet violations occur, and answers related timesheet questions.
2. Promotes individual providers’ use of the Electronic Service Portal and Telephonic Timesheet System – systems used to complete and submit their timesheets.
3. Trains providers on how to fill out their timesheet.
4. Addresses and resolves CMIPS and TMS (formerly I-Task) assignments.
5. Addresses questions regarding payment issues and processes requests for replacement warrants to the State controller’s office when needed.
6. Serves as the liaison between recipients and individual providers.
7. Provides employment and wage verification for individual providers.
8. Compiles and gathers necessary documentation to process employment enrollment for new individual providers.
9. Conducts orientation for new individual providers to inform them of related rules and regulations.
10. Responds to calls that come into our Independent Provider Assistance Center (IPAC) call center
11. Provides direct assistance to providers and recipients at the IHSS service counter at Department of Disability and Aging Services (DAS) Benefits and Resource HUB.

Essential Duties for Both Programs

1. Assists in maintaining client and provider case records by ensuring that they are correctly filed into the case file (i.e. identifying and obtaining missing documents, filing and scanning new materials, updating standard forms).
2. Performs general office duties such as photocopying, filing and scanning, answering the telephone, maintaining case files, completing various forms, using the computer.
3. Greets people in a friendly and professional manner in-person or by telephone. Listens intently and responds appropriately to questions in accordance with related laws and Agency policies and procedures. 

Experience: One (1) year of experience in providing services to seniors or adults with disabilities in a public or private setting. An example of qualifying experience would be a case aide or para-professional in an adult services or in-home supportive services program, adult care facility, group home, residential treatment facility, shelter workshop for developmentally delayed, or nutritional sites. Experience as an independent provider is not qualifying experience.

Substitution of Experience: Fifteen (15) semester units (or equivalent quarter units) of coursework, from an accredited college or university, in child development, social welfare, social/human services, sociology, or other social or behavioral science may be substituted for up to six (6) months of the required experience as described above.

License and Certification:

Some positions may require possession of a valid California Class C driver license and a good driving record.

Special Requirements:

Some positions may require ability to lift and carry up to 40 lbs.

Applicants must meet the Minimum Qualification requirements by the filing deadline unless otherwise noted.

Verification of Education and Experience:

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.  

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/. 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

SELECTION PROCEDURES

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Multiple Choice Examination (Weight –100%):

Candidates deemed eligible will be invited to participate in the examination process. These candidates will be administered an online, remote multiple-choice test designed to measure knowledge, skills and/or abilities in job-related areas which may include but are not limited to:

• Ability to communicate in a clear and concise manner that is easily understood.
• Skill to be detail-oriented.
• Ability to provide courteous customer service in-person and by telephone.
• Interpersonal Skills.
• Knowledge of and ability to operate office equipment.

This is a standardized examination and therefore, in accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers of this examination.

For your reference, a Multiple-Choice Test Preparation Manual is available here: http://www.sfdhr.org/modules/showdocument.aspx?documentid=18426.

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see the city’s Position Counts by Job Codes and Departments.

Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/.]

The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at https://sf.gov/departments/civil-service-commission.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Where to Apply 

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process.  

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110. 

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues. 

Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

If you have any questions, you may contact Vanessa Quintano at [email protected] or at 415-725-9517. Recruitment ID: X00130

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.