This is a Position-Based Test conducted in accordance with CSC Rule 111A.

Application Opening: October 11, 2022

Application Deadline: October 26, 2022

Compensation Range:$131,248-$167,492

Recruitment ID: 127559-0127558

Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website at https://hsh.sfgov.org/. 

What We Do
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH’s Homelessness Response System (HRS) oversees and implements a system of care that serves 14,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,000-bed shelter system for adults and families including shelters for members of the LGBT community and survivors of domestic violence; Navigation Centers that provide temporary shelter to chronically homeless individuals using a low-barrier entry model; rapid rehousing rental subsidies for families, adults, seniors and transitional aged youth; Problem Solving interventions that aim to rapidly resolve homelessness and divert people from entering shelter; and robust supportive housing programs over 10,000 units which provide permanent housing and services to formerly homeless adults, youth and families.

What You’ll Be Doing

Under the direction of the HSH Director of Coordinated Entry, Prevention and Problem-Solving, this critical position oversees the Housing Placement Team, which provides day-to-day management, continuous quality improvement and strategic oversight to the process by which people experiencing homelessness are moved through a structured process that leads them from homeless to housed. This process begins when a client of the department is prioritized for housing through the Coordinated Entry System and ends when that individual is placed in housing.

The Housing Placement Manager will have four (4) direct reports and provide management oversight to a larger team of sixteen (16) total employees.  The core functions of the team include:

• Matching individuals who are experiencing homelessness to an appropriate housing resource
• Managing transfers of formerly homeless clients from one HSH-funded housing unit to another
• Coordinating community-based housing navigators charged with supporting clients through the housing selection, application and move-in process
• Providing information, support and troubleshooting assistance to individuals who are in the housing placement process
• Facilitating Portfolio Teams structured around individual housing providers that are designed to both manage client flow into housing and to support accountability for system performance.
• Providing strategic oversight to the housing placement process, through monitoring of key performance metrics and facilitation of a cross-departmental coordination structure

A version of the Housing Placement Team has been operating for approximately two years as a temporary staffing structure originally set up to support wind-down of the department’s COVID-19 pandemic response by rehousing individuals from the Shelter-in-Place (SIP) System. This position will oversee a restructured and permanent Housing Placement Team within HSH. 

Specific duties of the Housing Placement Manager include:

• Directly supervise four (4) employees on the Housing Placement Team and provide management support and oversight to a team of sixteen (16) total employees. 
• Serve as program manager for the navigation contracts, including ensuring housing navigators have capacity and are effectively assisting guests through the housing process.
• Refine, evolve and support change management of the Housing Placement Team as it transitions from a temporary team intended to support a finite project (SIP Rehousing) to a permanent team fully integrated into the ongoing operations of the department.
• Convene and facilitate a monthly Housing Placement Management Team meeting that brings together managers from across the department’s program areas to facilitate shared understanding of system functioning, unified oversight and management of housing placement functions and continuous quality improvement of the housing placement process.
• Partner with Housing Placement Management Team to hold providers accountable for failure to meet key metrics and to reduce systemic barriers to housing.  
• Partner closely with the Coordinated Entry Manager to ensure operational alignment between the Coordinated Entry System and the Housing Placement Team.
• Partner closely with the Supportive Housing Manager and Subsidy Manager to ensure operational alignment between the HSH Housing Programs Team and the Housing Placement Team, particularly as relates to coordination with HSH-contracted housing providers.
• Convene and/or participate in cross-system coordination structures involving HSH staff, contracted homelessness response system providers and key City partners including the Department of Public Health and the Department of Disability and Aging Services, among others.  
• Troubleshoot complex cross-system service delivery issues.
• Oversee preparation of plans, reports, dashboards and other internal and external communications. Partner with other HSH managers to establish and support a practice of data-informed decision-making to drive housing placement outcomes.
• In collaboration with other HSH managers and directors, define key performance metrics and targets for the housing placement process. Regularly review operational dashboards to ensure that housing placement work is proceeding as expected; identify and work to resolve bottlenecks in the process.
• Perform other performs other duties as necessary and/or assigned.

Minimum Qualifications

Education: Bachelor's degree from an accredited college or university;

and
Experience: 3 years of professional experience in the planning, administration and/or operation of housing, homeless and/or other human services programs.

Substitutions:
Additional years of experience may substitute up to 2 years of education toward a Bachelor of Art degree. An advanced degree in public administration, disaster planning, public policy or a related field may substitute for one year of required experience.

Desirable Qualification: 2 of the years of qualifying experience include supervising professionals.

Verification:

“Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements”

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.”

Selection Procedures:

“After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ) (Weight: Qualifying): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.”

Supervisory Test Battery: (Weight: 50%)
Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=325

A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process.

This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Supervisory Test Battery will be valid and "banked" for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Training and Experience Evaluation (Weight: 50%):
Candidates who pass the Supervisory Test Battery will be sent a Supplemental Questionnaire that must be completed by the set date. Candidates will be evaluated on their relative knowledge, skill and ability levels in job-related areas. A passing score must be achieved on the Supplemental Questionnaire in order to be placed/ranked on the Eligible List. 

 

Eligible List/Score Report:

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law.

However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and- Department-FY-2021-22.pdf. 

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ .

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco: 

·         Information About the Hiring Process

·         Conviction History

·         Employee Benefits Overview

·         Equal Employment Opportunity

·         Disaster Service Worker

·         ADA Accommodation

·         Veterans Preference

·         Seniority Credit in Promotional Exams 

·         Right to Work

·         Copies of Application Documents

·         Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process.

Visit https://careers.sf.gov/ and begin the application process.

• Select the “Apply Now” button and follow the instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst at Nikki Chew and [email protected].

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.