Christian Living Communities (CLC) | Cappella Living Solutions (CLS) are dedicated to and known for shattering the stereotypes of aging services.  Our team is revolutionizing senior living communities by breaking down barriers and embracing the wisdom, experience and vitality of our elders!  In other words, we are working to create citizenship for all those who work and live in our Communities.   

We welcome people of all beliefs, or non-beliefs, and we welcome and encourage people from all faiths and backgrounds to apply to our positions.  At CLC - Cappella, we believe that a diverse workforce with a wealth of experiences and talents helps our entire organization through fresh ideas and perspectives, opportunities for innovation, and better practices.  We believe that by honoring and celebrating our diversity, we create unity. 

Cappella Living Solutions (CLS) manages a number of independent nonprofit organizations, including Green House Homes at Mirasol, a senior living community in Loveland, Colorado.

In some cases, the information in a job description may have skills that you are not sure are in line with your previous experience.  If your experience is close to what you see listed here, and if you have valid licensure/certification (if required), please still consider applying with us.  We have found that diversity of experience and skills, combined with a passion for working with older adults makes for an excellent team member.  We are serious about providing equal pay for equal work, and post and hire within defined hiring salary ranges so you know what to expect! 

Position Summary                                                        

Under general supervision, the Tier 2 IT Support Specialist will be responsible for providing technical support to staff at a senior living community. The primary responsibilities of this position will be to install, configure, maintain, and troubleshoot desktop hardware, software, peripherals, and corporate phone system, as well as to provide technical assistance and training to end-users.

 Essential Duties                                                       

• Install, configure, maintain, and troubleshoot workstation hardware, software, peripherals, and corporate phones both remotely and deskside.
• Provide technical assistance and training to users on desktop software applications and systems.
• Diagnose and resolve hardware and software problems, including network connectivity issues, printers, and other peripheral devices.
• Manage and maintain inventory of hardware and software assets.
• Maintain accurate documentation of support requests, resolutions, and troubleshooting procedures via ticketing system.
• Work from a ticket queue handling the most critical tickets first.
• Stay current with new technologies, software applications and hardware advancements.
• Collaborate with IT team members to implement new technologies and software applications.
• Participate in on-call rotation to provide after-hours support when required, usually 1 week per month.
• Other duties as assigned.

Basic Qualifications & Experience                          

• Bachelor’s degree in computer science or applicable work experience.
• 3+ years of experience providing desktop support in an enterprise setting.
• Must possess an MVR in good standing in the state of Colorado with reliable transportation.
• Excellent communication skills and ability to work with a diverse group of people.
• Strong problem-solving skills, with the ability to troubleshoot technical issues in a timely manner.
• Proficiency with Microsoft Windows and Office applications
• Experience with networking and security protocols.
• Ability to work independently and as part of a team.

 Working Conditions / Physical Requirements     

• Position requires light physical work.
• Lifting, pushing, or pulling objects up to 10 pounds frequently and/or up to 30 pounds occasionally.
• Rotating weekend and on call shifts – usually 1 time per month
• Interacts with residents, family members and visitors on occasion, but does not support those users from an IT perspective.

If you are considering a position at Christian Living Communities | Cappella Living Solutions, we have a wide range of benefits to consider!  These may vary based on the status of the role (PT, FT, or PRN).  

•    Health Coverage

•    Health Savings Accounts 

•    Retirement (with match)

•    Dental, Vision, Disability & Life Insurance

•    Paid Time Off plan

We envision a warm and welcoming environment for all residents, team members, family members, and members of our communities – a place of belonging.  Please let us know if you require accommodation during the interview process.

We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range.