Christian Brothers Automotive 

Benefits:

• Qualified Candidates Earn over $100K
• Closed Weekends To Spend Time With Family & Friends
• Paid Vacation & Holidays
• Healthcare Benefits Available
• On-Going Training & Career Advancement
• Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System

Job Title:

Automotive Service Manager

Location:

Sharpsburg, GA

Job Overview:

As a Service Manager with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle.  Our Service Managers have the responsibility of taking our guests vehicles through the entire repair process, keeping up to date on the status of their vehicles and ensuring their satisfaction before they leave our facility.

The Service Manager has responsibility and authority for all aspects of the daily shop operation and technician production. Responsibilities include but are not limited to work order distribution (dispatching), inspection compliance, staff management, quality of work, customer satisfaction, revenue, shop hour production, and other documented goals as assigned by the Owner. Shop personnel report directly to the Service Manager.

Responsibilities include, but are not limited to:

• Manage shop personnel and daily operations
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
• Take necessary corrective and/or disciplinary action for employee non-compliance
• Ensure quality of work, attitude and performance meets or exceeds customer satisfaction goals
• Direct the smooth, orderly and organized operation of the shop
• Maintain a personal positive attitude and positive communications at all times
• ** Assign work orders to the technicians
• Ensure selection of quality parts
• Ensure target margins are achieved
• Open and close stores on a daily basis
• Ensure technicians have the resources needed to do their job
• Serve as the primary communications interface between technicians and service writers
• Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
• Other duties may be assigned

Qualifications:

• ASE Service Consultant certification or equivalent experience (preffered)
• 5 years of work experience in automotive service management
• Supervisory or management experience in automotive customer service
• Proficiency in Windows-based computer software and automotive store applications
• Experience in TekMetric software application preferred, but not required
• Associates Degree Preferred, but not required
• Graduation from an industry-recognized service training program is also preferred by not required
• Current driver’s licenses
• Driving record acceptable to our current insurance carrier
• ASE Service Consultant certification or equivalent experience

Physical Requirements:

• Being on your feet for the majority of the workday (standing, walking, etc)
• Occasionally lifting and carrying objects over 50 lbs
• Driving manual transmission vehicles
• Keeping a brisk work pace in a high-volume environment.
• Using a keyboard and mouse several times daily
• Using a standard handset phone several times daily

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.