Process Architect, Merchant Operations (Senior Analyst)

  • Full-time
  • Cost Center Hierarchy: Operations
  • CKO Department: Operations

Company Description

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

What you will be doing:

  • Working within our Operational Excellence organisation, identifying the needs for process improvement and delivering guides, workflows & ways of working for the merchant support teams.
  • Supporting the Head of Merchant Operations by collaborating with key stakeholders to define and implement the required processes that will support the Merchant Care and Merchant Configuration teams.
  • Taking existing processes, unwinding, rebuilding and reimagining them so that they result in a world-class merchant experience.
  • Identifying business process challenges through data analysis and collaboration with stakeholders.
  • Ensuring our process flows are frictionless, by creating a high standard of documentation for use globally.
  • Providing clear and concise presentation of findings and design plans to stakeholders globally.

Qualifications

About You:

  • Have a minimum of 2 years of previous experience in operations, specifically in a merchant or business support function within the payments industry. Experience or expertise in merchant onboarding and post-onboarding account life-cycle issues, preferably with exposure to both acquiring and issuing products.
  • 1-2 years of process excellence experience, managing operational processes and projects across multiple global teams and geographical locations.
  • Experience in developing and designing processes, mapping out flowcharts and implementing procedures.
  • Experience working in a fast-paced and ambiguous environment where you have successfully managed, coordinated, executed and maintained multiple projects or processes in a deadline-driven environment.
  • Possess a passion for understanding the future state of Checkout to design and build practices and processes to scale.
  • You are a mission-driven individual who will demonstrate the Checkout Operating Principles every day.
  • Bachelor's degree or equivalent experience required.

Additional Information

Apply without meeting all requirements statement 

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Take a peek inside life at Checkout.com via

Apply without meeting all requirements statement 

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Take a peek inside life at Checkout.com via

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