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• Oversee the daily performance of Sales Performance Officers and ensure all operations run according to company rules and targets.
• Provide guidance and training to team members to improve their communication skills and customer interaction.
• Lead and coordinate all team activities to ensure solid teamwork and effective collaboration in achieving shared goals.
• Handle more complex issues or customer complaints that cannot be resolved by the team, and escalate them when necessary.
• Prepare and submit reports on team performance to the supervisor.

• Minimum education: Bachelor Degree or equivalent.
• At least 2 years of experience in a similar or related role.
• Strong communication skills.
• Good leadership abilities.
• Familiar with spreadsheets and Microsoft Excel.