Carousell Group is the leading recommerce group in Greater Southeast Asia on a mission to inspire the world to start selling, and to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in eight markets under the brands Carousell, Cho Tot, Laku6, Mudah.my, Ox Street, and Refash, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments and Sequoia Capital India. 

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of solving problems for our users; having a mission-first mindset; being relentlessly resourceful; caring deeply; and staying humble to constantly improve. Together as an organisation, we make magic happen.

Responsibilities:

• Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware

• Take responsibility for projects and operational solutions within the larger business initiative

• Manage Help Desk tickets, distribute ticket load evenly daily to the team, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.

• Handle business-critical IT tasks and systems administration

• Research and evaluate emerging technologies, hardware, and software

• Track and maintain hardware and software inventory. 

• Management of IT staff including IT staff training, IT staff load prioritization, IT staff load distribution, coaching, counseling, disciplining, recruiting and selecting.

• Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions

• Ensure technology components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions

• Analyze processes, technologies, and vendors continually to find areas for improvement

• Prepare cost–benefit analyses when upgrades are necessary, and monitor vendors to ensure that they’re offering the best-possible service and value for business needs

• Train employees to use software and hardware; troubleshoot issues and provide technical support when needed

• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures

• Completes projects by coordinating resources and timetables.

• Contributes to team efforts by accomplishing related results as needed

• Conducting regular system audits

Skills & Competencies:

• Excellent knowledge, migration, implementation & troubleshooting of SaaS (i.e. Jira Help Desk System, Google Workspace),  Servers & Systems (i.e. Active directory, Email Servers, SMTP Servers, DNS, Domain Registrar, DHCP), Virtualization, Cloud (i.e. GCP), Data Center, Office Builds, Operating Systems (i.e. macOS, Windows), End-user-devices, Mobile Devices.

• Basic troubleshooting, administration & design of Trend Micro / Fortigate Firewall, Cisco / Aruba / Ruckus Wireless devices, Cisco / HP switches & VLans.

• Familiar with Physical Security (i.e. Face Recognition Access Controller or Biometric Door Access, CCTV cams & NVR) and Endpoint Security (i.e. EDR, Anti-virus).

• Proven knowledge of AV/VC (Audio Video/Video Conferencing) technologies (i.e. Chromebox, Nearity, Anker, Jabra, Display TVs, Projector, Projector Screens, Digital Signage) and meeting room, town hall event setups.

• Good working knowledge of project management, P.O.C., project trackers, project timelines and resource allocation.

• Wide networking & contacts to be able to find and maintain good working relationships with IT vendors.

• Proven soft skills ability to lead people, discuss and collaborate with other leaders, speak and train employees.

• Basic knowledge of scripting languages or programming languages or RPA (i.e. automation of CorpIT tasks)   

Requirements:

• Diploma in Information Technology, Computer Science or equivalent

• At least 3 to 5 years of experience in IT Management

• Ability to manage personnel 

• Excellent knowledge of technical management, information analysis and of computer hardware/software systems

• Expertise in data center management, project management and office builds

• Hands-on experience with computer networks, network administration and network installation

• Ability to help employees solve hardware and software problems with Apple and Microsoft products

• Able to multitask and adapt quickly to changes.

• Experience with purchasing, vendor management, inventory management, and budgeting.

• IT Security, Network & Insurance (lost or break) best practices.

• Sound knowledge of information and communications technology fundamentals.

• Ability to speak English.

By proceeding with your application, you are adhering to our PDPA policies. In case you are interested to know more, read about our Candidates Personal Data Privacy Statement.