Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.

About Laku6

Laku6 is the leading AI-first end-to-end electronics recommerce platform in Indonesia where our technology has helped over 500,000 users sell their gadgets directly for cash or via Trade-In with leading eCommerce Partners and in over 1,000 offline retail shops. We believe that making it easier for sellers to sell and safer for buyers to buy used-electronics and smartphones is a critical step to achieving that. Laku6's technology integrated with Carousell’s regional platform of tens of millions of users will make buying and selling used electronics more accessible than ever before for millions of users; this will extend the life-cycle of electronics goods and slow down the growth of e-waste.

1. Chat Management:
   • Manage online chats with potential buyers.
   • Utilize knowledge of local lingo to improve buyer experience.
   • Increase the likelihood of converting chats into sales.
2. Product Listings:
   • Focus on listing products on expanding sales channels (Carousell, TikTokShop, Shopee, Lazada, etc.).
   • Ensure product details are accurate and appealing to potential buyers.
3. Customer Engagement:
   • Engage with walk-in customers to facilitate transactions.
   • Provide a welcoming and informative customer experience.
4. Order Coordination:
   • Coordinate orders to ensure they are delivered according to SLA.
   • Track orders and resolve any issues that arise to meet delivery commitments.
5. Inventory Management:
   • Manage inventory to ensure S2C units are processed and ready for sale within target SLAs.
   • Monitor inventory levels and reorder stock as necessary.
6. Pricing Strategy:
   • Ensure competitive pricing of listings to win PDP.
   • Continuously monitor competitor pricing and adjust our pricing strategy accordingly.
7. Customer Support:
   • Manage post-sales queries and support requests to improve customer satisfaction.
   • Resolve any issues efficiently and effectively.
8. Process Improvements:
   • Identify areas for process improvement.
   • Implement changes to enhance internal workflows and external customer experiences.

1. Fresh graduates are encouraged to apply.
2. Good communication skills
3. Able to think out from the box.
4. Experiences in mobile / electronics will be an added advantage.
5. Able to work from office daily, and comfortable to be on standby.
6. Possesses own transport.

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