Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’ 

WHAT WE OFFER

California Closets has both company-owned and franchise locations. This opportunity is company-owned, therefore earns the following benefits:

• Health insurance – Medical, Dental, and Vision
• PTO days and paid holidays
• 401K retirement plan with company match
• Employee discounts
• Grow your career with us – many promotional opportunities are available

Job Description

This position is responsible for supporting the company and Quality Manager with supporting new and existing suppliers.  This individual will perform on-site audits, lead quality defect resolution and support development of new and improved manufacturing processes with suppliers.  This includes timely and effective resolution of all non-conformances (process or product related), liaison with cross functional partners such as Product Development, Operations (CCO’s), Sourcing, Supply Chain and Manufacturing in support of improving our customer’s experience through the delivery of high-quality products.

ESSENTIAL FUNCTIONS

• Execute all supplier related quality activities as directed and communicate information concerning quality issues to a cross-functional team.
• Work closely with existing supplier base to accomplish quality program objectives.
• Communicate product development quality standards to existing and new suppliers to ensure they are implemented at the supplier as part of their quality control and approval process.
•  Closely monitor and investigate all quality issues, determine root cause and implement effective containment, corrective and preventive actions where appropriate.
• Support data analysis and focused improvement for supplier related quality KPIs.
• Support implementation and maintenance of an incoming inspection program of purchased materials and components.
• Provide support and guidance within the quality team, including SOP authoring and revising for supplier related activities.
• Maintain color standards through oversight and support decisions about color match, finishes, defects & characteristics and rejection process. Manage application testing and approval database and records.
• Communicate with customer channels resolution of issues and action plans to continuously improve quality of products.
• Supports new product launches to ensure production process capability and controls are in place to meet product specifications.
• Conduct audits to ensure compliance to quality and manufacturing systems.

POSITION QUALIFICATIONS

Competencies:

• Decisions will affect others within and outside the functional area
• Understanding a range of work procedures and practices, some of which are non-routine, which require a base level of specialized / technical knowledge. Acquired through some formal training or equivalent experience.
• Support program management and product engineering as required
• Requires the skill to deliver professional advice or direction or present opinions and recommendations. Use some persuasion and negotiation but not a regular activity.  
• External communication that includes clients, vendors, gov’t agencies, and service providers
• Internal Communication that includes manufacturing, corporate, and other CCO teams.
• Makes minor corrections and adjustments to solve simple issues
• Modifies existing processes in order to resolve issues, updating existing work methods
• Work will be guided by specific procedures and well define instructions. The team member will normally not deviate without seeking advice or guidance.

SKILLS & ABILITIES

• Bachelor's Degree required in a technical discipline, preferably in Engineering.
• 5+ years of supplier quality and development experience.
• Well versed in problem solving techniques including:  8D, 5-Why’s, Fishbone, etc.
• Experience in executing PPAP activities a definite plus
• Basic knowledge in Excel and Minitab preferred.
• Must be flexible, dependable, and creative.
• Ability to work independently and in a team environment.
• Must be highly detail-oriented with excellent organizational, analytical, and time management skills.
• Ability to manage multiple projects autonomously while working within a team structure.
• Ability to effectively communicate with all levels of individuals and handle coordination with outside vendors when necessary.
• Understanding of and the ability to abide by applicable proscribed personal protective equipment (PPE).
• Ability to travel, potentially up to 50% at times

Certificates & Licenses

• Valid driver’s license, current vehicle registration and a driving record that is acceptable to the company. Minimum vehicle insurance coverage and ability to maintain vehicle in good repair.
• Successfully complete an MVR and Background check

Government Regulations and Safety:

We are committed to providing a workplace free from serious recognized hazards and comply with standards, rules and regulations issued under the OSH Act. It is the responsibility of the employer and team members to examine workplace conditions to make sure they conform to applicable OSHA standards. As a result, we will make sure team members have and use safe tools and equipment and properly maintain this equipment.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

• Frequent sitting in front of a computer
• Minimal bending, squatting, kneeling, stretching, twisting, reaching, and climbing
• Ability to frequently lift up to 50 pounds.
• Visual acuity to read instructions, operate machines, and inspect parts produced.
• Ability to frequently talk and hear
• Ability to reach with hand and arms and grasp objects
• Flexible work schedule: ability to work evenings and weekends

WORK ENVIRONMENT

Company office location and/or manufacturing environment.

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