Cim Finance is a leading non-bank financial institution in Mauritius, where we empower lives through inclusive finance. With nearly four decades of experience in Mauritius, we’re building the future of financial services through innovation, technology and talented people. Guided by our PACE values of Passion, Agility, Collaboration and Excellence, we offer an inclusive workplace where you can grow, contribute and make an impact.

As an Assistant Level 1 – Customer Experience is responsible in supporting the effective handling of customer complaints and feedback. You will also help us understand what our customers are telling us. By reviewing feedback, surveys, complaint trends and customer journeys, you will identify opportunities to improve our products, services and processes.

Key Responsibilities:

• Respond to customer queries and complaints professionally, clearly and fairly, aiming to resolve matters at the first point of contact where possible.
• Investigate customer complaints thoroughly and impartially, following established policies and procedures to deliver fair and timely outcomes.
• Provide customers with clear and accurate information about Cim Finance products and services.
• Keep customers informed throughout the resolution process and ensure requests and follow-ups are completed within agreed service timelines.
• Maintain accurate, complete and confidential records of customer complaints and interactions.
• Analyse customer feedback, surveys and complaint data to identify trends.
• Help improve the customer experience across social media, surveys and other channels, ensuring services are accessible and inclusive.

Skills & Capabilities:

• Effective written and verbal communication skills in English and French
• Good at multitasking, prioritizing, and managing time
• Confident using Microsoft Office tools (Excel, Word, PowerPoint)

• Higher School Certificate
• 1–2 years of experience in a similar role

Why Join Us?

At CIM Finance, we are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to grow. We celebrate diversity and welcome applications from individuals of all backgrounds, experiences, and perspectives.

What We Offer:

• Empowering learning and career advancement opportunities
• Annual leave from day one and flexible work arrangements
• A strong focus on employee well-being and engagement
• Competitive rewards, benefits, and recognition programmes
• Access to wellness initiatives and in-house fitness classes and indoor games.
• Exclusive preferential staff rates and employee perks

CIM Finance is an Equal Opportunity Employer. We believe that our diversity is our strength and are committed to providing equitable opportunities for all.