SR_RBSM_Junior C4C Business Support Specialist_Template_SR
- Full-time
Company Description
Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch. At Bosch, we develop, examine and enhance new systems, components and technologies. Our aim is simple – improving lives. Bosch has been present in Serbia since 1991. In 2006, it was set up as a fully foreign-owned subsidiary, Robert Bosch d.o.o. In 2015, Bosch employed almost 800 associates. Today, Bosch in Serbia is active in three of the company’s business sectors: Mobility Solutions, Consumer Goods, and Energy and Building Technology. In 2015, two new departments in the field of information and communication technologies were opened. The central areas at our Belgrade location develop and support the company's medium and long-term strategy, thus promoting a sustainable growth.
Job Description
► Testing of our new CRM system based on C4C platform (including Regression Tests and Go Live testing)
► Get trained about new system, create training documentation and train other colleagues worldwide
► Manage data imports to system, checking quality and mapping of fields for local imports
► Update catalogue fields and other information in system
► Document interfaces and processes in Confluence pages
► Creation of dashboards and reports
► Monitoring middleware incl. ERP + C4C interface knowledge, esp. missing dealers
► Support other activities related to CRM projects
► Support of product owner to specify requirements
► 3rd level hotline for user department (e.g. questions about user administration), “link” to IT hotline
Qualifications
► Relevant university degree (Business Administration, Computer Science, Business Informatics) with focus on IT
► Technical understanding of IT systems
► Experience in manual testing will be consider as advantage
► Knowledge of JIRA or any other tracking tool
► Advanced MS Excel skills (pivot tables, data manipulation, comparing options)
► Willingness to work in a global & virtual team
► Good communication skills, ability to think analytically
► English (fluent in spoken and written)
► Willingness to work in international projects travel activity (about 25%)
Additional Information
Your future job location offers you:
Personal development | International environment | Flexible worktime options | Compensation packages | Room for creativity | Sports opportunities | Company events
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