About Bosch Global Business Services:

As the integrated and process-oriented service unit of Bosch, we provide best-in-class services to the divisions to enable the delivery of our business objectives.

12,000 associates all over the world deliver services across seven process lines, serving over 300 Bosch legal entities. With our End-to-End (E2E) process organization, we overcome functional boundaries to ensure the best possible customer experience for our internal clients.

At Bosch GS hub in Timisoara, you will be part of a globally connected team and your work will significantly contribute to Bosch’s long term success.

We believe the future belongs to you:

the innovative, the passionate and the service-minded.

Bosch Global Business Services | Invented for life. Empowered by us.

• Supervises and delegates tasks regarding day to day activities to team members;
• Provides services to customers in accordance with the agreed Service Level Agreements (for the team managed);
• Ensures processes within area of responsibility follow agreed corporate guidelines, Central Directives and local working instructions;
• Implements, conducts and documents process related controls;
• Provides required information/ documents to internal and external auditors;
• Offers support in onboarding new comers (identifies training needs, training assignment, follow up on completion and overall progress/ development);
• Provides guidance to staff to optimize performance, including monitoring workloads and related assignment in order to ensure completion of activities in time and quality;
• Provides support to the Head of SSC, to other SSC departments whenever needed and to other customers’ employees, within the frame of Service Level Agreement;
• Ensures complete timely and duly reporting to management; escalates topics/ issues according to agreed escalation matrix;
• Ensures that customer’s complaints are analyzed and handled efficiently, errors corrected and measures implemented to avoid future occurrence;
• Derives monthly KPIs, analyses and comments results/ variances and proposes improvement measures;
• Attracts, develops, retains and efficiently manages associates within area of responsibility, including direct reports;
• Conducts Goal & Performance Dialogue/Annual Salary Review/Talent & Associate Review for direct reports;
• Creates WorkOns for replacement of personnel and participates in the hiring process (e.g. screening of candidates proposed by HR, interview participation and hiring decision);
• Promotes and drives process standardization, harmonization and improvements (through CIP);
• Approves and monitors vacations, days off, home office and requests from the team, supporting IDM request for the team in his/her area or responsibility;
• Ensures efficient and timely communication with all relevant stakeholders (customers, own team, other shared services processes, external parties, administrative support departments);
• Fulfils any other tasks related to area of responsibility, as requested by direct superior.

• High school Diploma or University Diploma; 
• Language: English;
• Good organizational skills (organizational design and development, planning and delegation);
• Strategic thinking;
• Good management and leadership skills;
• Previous relevant experience in a similar role;
• Customer and solution oriented attitude;
• Multicultural work environment exposure;
• Promoting the company’s image;
• Solid knowledge of organization and reporting structures;
• Good experience in working with tools;
• Excellent communication and interpersonal skills;
• Good presentation skills.

#LikeABosch Benefits:

Financial benefits:

• Flexible benefits system – In addition to your salary, we provide 2700 RON/year through your benefits account, allowing reimbursements based on your preferences;
• Meal tickets - A balanced diet includes at least one hot meal per day, therefore we offer you meal tickets with a value of 28 Ron;
• The 13th salary - Your contribution to Bosch is valuable. Celebrate a successful year with the 13th salary, just in time for the winter holidays; 
• Celebrate together - We Like to give presents to our Loved ones, therefore we offer you 300 Ron for Christmas and Easter. Your minor children will enjoy this benefit too, as they will also receive 300 Ron;
• Loyalty bonus: We value your commitment and at 5 years you will receive 750 RON, at 10 years 1500 RON, and for every additional 5 years brings another 1500 RON. It’s our way of saying thank you for being part of our journey.
• Language courses - A new language is key to a new world, so we invite you to learn languages in your free time and get a discount of up to 1200 RON/year (e.g.: two modules of 600 RON each). Please note that the discount is based on the certification that you have passed the specific module.
• Referral bonuses - We build our teams on trust, so we encourage you to refer new candidates to us through our program: Recommend Bosch. For certain positions, we will honor you with an attractive bonus;
• Relocation package - If you’re being recruited from more than 50 km away, we provide a standard relocation package of 500 Euro (conditions apply). This is a one-time fee, paid together with your first salary.
• Life events celebration - Your family is growing while working at Bosch? We congratulate your newborn with a 1000 Euro bonus; 
• Unforeseen situations - In case of unfortunate events, we support you by offering you free days and financial support (handled on a case-by-case basis);
• Discounts to our partners - We have a strong network in our community so we can offer you discounts to various businesses such as ISHO, Vodafone, and others.

Work-Life Balance:

• Smart Work – Our working contracts are standardized to include the home office. Occasionally, you might be asked to come to the office (trainings, workshops, team events). Talk to your leader for more information.
• Flex-time possibility - We care about your schedule, therefore we try to offer you flexible working hours, according to personal and business needs. Please discuss this with your leader.
• Growing number of vacation days - Work-life balance is essential for us, therefore we offer you 1 more day of vacation for every 2 years you spend in Bosch. We start with 25 days.
• Internal communities - You are welcome to become an active member of our internal communities: Trainers Community, Wellbeing Community, Quality Ambassadors, Project Management Ambassadors, IT Community, and many others;
• Work from abroad: Do you want to work a few days from abroad? Our Smart Work concept allows you to work from outside Romania for up to 30 days per year. Conditions apply. Please contact HR for support.

Health and sport:

• Medical subscription - We know how important health is, so you get a medical subscription through the Regina Maria network, paid by the company—extended package of medical tests, free or reduced ultrasounds, and consultations.
• Sports benefits - Being active helps you in your personal and professional Life, so we encourage you to stay in shape by using the 7Card discount for Smartfit Studio; See also: flexible benefits;
• Psychological counseling -Through the medical subscription, you can benefit from several free psychological counseling sessions at Clinicile Oana Nicolau and at a discounted price afterward.

Development:

• Bookster- the road to self-improvement is paved by books. Borrow the books that interest you and your family through the Library that comes to your office (and your home).
• Training and certifications -We believe in a Life-Long Learning approach, so we invite you to take part in technical and soft skills training delivered by our internal training team and through other methods.
• Professional Development - Great opportunities to develop yourself within the company. Choose between different career paths: expert, project manager, or associates manager. Whether an upward or lateral move – we’ll be by your side.
• Team-buildings - We organize yearly team-building activities for your department, so you get to know each other and build trust among your peers;
• International Assignments - You can work on international projects with and in other Bosch Locations, as we have offices in more than 60 countries worldwide;
• Diversity and multicultural mindset - More than 10 different nations are represented  and  several  Languages are spoken  by  our colleagues. Diversity Day is a special day dedicated to sharing our diverse cultural experiences.