At BlueAlly, our mission is to make technology more accessible, more certain, and more impactful for every organization.

From cloud to cybersecurity, infrastructure to application modernization, we thrive on cutting-edge technologies and services. Elevate the impact of technology across your enterprise with world-class expertise that produces game-changing insights. Turn complex decisions into clear opportunities with a trusted guide to technology that ensures the next digital advance will be your decisive advantage. Trade IT complexity for capability with solutions that elevate possibilities, and advance with certainty, knowing you have BlueAlly as your ally in next. BlueAlly. Conquer Complexity.

The Member Technical Services III role is a mid-level technical position with increased autonomy and expertise in network infrastructure and security. This individual will handle complex technical tasks across firewall, switching, server, and client systems. The role demands a strong understanding of client environments, proactive problem-solving skills, and the ability to collaborate across teams and with clients. 

Key Responsibilities: 

• Independently support client networks, focusing on firewall, switching, and connectivity issues with limited supervision. 
• Plan, configure, and maintain network security components including firewall rules, VPNs, and segmentation. 
• Troubleshoot Windows workstation and server issues, including performance, Active Directory, and network-related problems. 
• Experience with Fortinet and/or Sophos firewalls a plus. 
• Experience with Aruba and/or Cisco switches a plus. 
• Assist with advanced troubleshooting of client-facing applications and endpoint issues. 
• Provide informal technical guidance to junior team members as needed. 
• Create or contribute to technical documentation such as detailed as-built guides and configuration references. 
• Communicate effectively with clients and stakeholders to identify issues, provide solutions, and ensure satisfaction. 
• Accurately maintain time entries, project statuses, and documentation in company systems. 

• 6+ years of experience in IT support or technical services roles. 
• Deep understanding of networking concepts (routing, switching, subnetting, DNS, DHCP, VLANs). 
• Strong hands-on experience managing firewall environments. 
• Working knowledge of Windows Server, Active Directory, and Windows workstations. 
• Ability to function with moderate direction and independently manage assigned tasks. 
• Clear and professional written and verbal communication skills. 
• Ability to contribute to technical documentation and informal client briefings. 

Preferred Qualifications (Nice to Have): 

• Familiarity with remote monitoring and management (RMM) tools. 
• Certifications such as CCNA, Fortinet NSE, VCP, JNCIA, or similar. 
• Bachelor’s degree or equivalent combination of education and experience. 

All your information will be kept confidential according to EEO guidelines.