About This Role

The Senior Manager of Field Technology Experience supports the US Commercial Field Teams to deliver a best-in-class user experience with Biogen’s customer relationship management (CRM) tool. They will collaborate with key stakeholders to deliver new technology for launch products, as well as lead continuous improvement projects for existing products. They are responsible for delivering cross-functional projects and complex investigational analysis. This role is also accountable for maintaining training content and measuring the satisfaction and utilization of field users with Veeva CRM. This role exists to ensure digital tools are strategically rolled out and used to their fullest extent.

What You Will Do

·       Manage continuous improvement projects related to business and technical process improvements to enhance the usability, adoption, and satisfaction with Veeva CRM

·       Ensure the successful deployment of field technology platforms for the launch of Neuro-Psych drug

·       Lead cross functional projects to assist in the development, deployment, and adoption of new field technology and enablement platforms for the US Commercial field teams

·       Ensure appropriate field technology training is conducted with new employees, identify training gaps with existing technology through in-depth analysis, and ensure support functions are knowledgeable on field technology capabilities

·       Management and oversight of IT resources, particularly the field service desk (FSD) to ensure that issues are being addressed quickly and correctly.

·       Assist with troubleshooting of large technology issues by managing without authority

Who You Are  

You enjoy being a key collaborator who can bring innovative technology to life using your unique ability to translate complex business needs to functional business requirements. People in the business rely on your to be their advocate and you can balance many different stakeholders. You can simplify technology for your stakeholders, but you can also dive into technical details.  You have an analytical mind and can help investigate and present details of CRM utilization to uncover potential areas of opportunity.

Required Skills

·       Commercial Biotech/Pharma Experience

·       Experience with Veeva CRM, Salesforce.com, and Excel

·       Detail oriented with a strong track record of executing on successful projects

·       Ability to conduct in-depth analysis, but also present high-level results in a simplified manner

·       Bachelor’s degree required

Preferred Skills

·       Project Management Skills

·       MBA

All your information will be kept confidential according to EEO guidelines.