Believe is a global artist development company. We empower local artists, labels and  publishers to grow their audiences at each stage of their careers with expertise, respect,  fairness and transparency.

Operating in 50+ countries, with more than 2,000 employees, Believe oCers a full range  of services including audience development, publishing, marketing and distribution,  with a tailor-made approach to fit any artist, label or publisher. Believe champions independence and innovation through a unique model that  combines local expertise with a global tech platform, delivering exclusive solutions for  artists to promote and monetize their music thanks to strategic partnerships with  leading global digital service providers.

With a leading portfolio of brands that includes Nuclear Blast, naïve, TuneCore, Groove  Attack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billion  streams worldwide in 2024 across all genres, and were recognized with more than 70  leading industry awards. Believe is a simplified joint-stock company under French law. 

Ready to set the tone with Believe 

The Customer Care Representative (CCR) acts as the main point of contact for Labels & Artists, managing inquiries related to content delivery, royalties, reporting, and copyright. The role ensures timely resolution of issues, SLA compliance, and maintains high levels of client satisfaction. The CCR contributes to internal knowledge management, promotes client autonomy, and collaborates closely with Sales, Finance, Content, Product, and Contracts & Rights teams to address operational and technical challenges.

Main Responsibilities & Qualifications

Responsibilities:

• Resolve client issues in content, royalties, reporting, and copyright, ensuring compliance with SLAs

• Maintain high levels of client satisfaction through timely and effective support

• Onboard and train clients on company tools to ensure proper platform usage

• Contribute to the Support knowledge base to facilitate client self-service and internal efficiency

• Monitor, report, and escalate feedback or unresolved issues as required

• Collaborate with cross-functional teams (Sales, Finance, Content, Product, Contracts & Rights) to resolve operational and technical challenges

Minimum 2 years of experience in online customer service or support

• Excellent communication skills, demonstrating care, respect, and empathy
• Strong problem-solving and organizational abilities with attention to detail
• Solid product knowledge and interest in technology
• Experience with Salesforce & JIRA is a plus
• Proficiency in Google Workspace (Docs, Sheets, Slides, etc.)
• Fluency in [language(s) required]; additional languages are an advantage
• Familiarity with the music industry and digital platforms is preferred

SET THE TONE WITH US​

Working at Believe means having individual and collective impact in a fast-growing company!  ​

At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry. ​

We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. ​

​We have two hearts at Believe - our People and our Artists. ​

We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive. ​

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ROCK THE JOB ​

• Tailor-made training and coaching program ​

• Remote working policy​

• A well-being program​

• Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist​

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SING IN HARMONY​

• Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet.​

• Shaping Together: A Group-wide event focused on volunteerism and community impact ​​

We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation.