Beckers is a global leader  in coil coatings and a top supplier of industrial paints, trusted worldwide for pioneering high-performance coating solutions. With over 150 years of expertise, Beckers operates as a truly global company. Our 1,700 employees across 23 locations in 17 countries deliver products and bespoke solutions to customers in 60 nations. Beckers is part of Lindéngruppen, a Swedish family-owned business focused on long-term industrial growth.

We are looking for a "Customer Service Specialist" to join our Logistic & Customer Service team.

• Accurately process orders upon receipt, ensuring all details are correctly entered into the system.
• Respond promptly to leadtime inquiries, providing customers with accurate and up-to-date information.
• Keep customers informed about their order status throughout the process. Communicate shipping dates and appropriate order information to customers to ensure order fulfillment and satisfaction.
• Review and provide information about current status of orders based on the plan, addressing any discrepancies or issues that may arise.
• Monitor customer deliveries as required. Allocate orders for delivery, optimizing routes and schedules for efficiency.
• Work in close cooperation with technical teams, operations teams, and sales to resolve complex customer issues and improve service delivery.
• Maintain accurate customer records and update the customer database with relevant information.
• Stay updated on company products, services, and policies to provide accurate information to customers..
• Generate regular reports on customer service metrics and key performance indicators.

• Graduated from relevant departments of universities
• At least 2 years experience in customer service, order management, or a similar role.
• Proficiency in using order management systems and CRM software.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Ability to work collaboratively in a team environment.
• Excellent problem-solving skills and attention to detail.
• Strong organizational skills and ability to meet deadlines.
• Experience in handling customer inquiries professionally.
• Knowledge of shipping and logistics processes is a plus.
• Ability to remain calm and professional in high-pressure situations.