Balsam Brands is a multi-brand eCommerce retailer with roots in holiday and home décor. Based in Silicon Valley, the company operates market-leading website such as www.BalsamHill.com. We strive for excellence in everything we do and have been honored to receive the following awards as a result:

• Forbes: America’s Best Small Companies (2016)
• Inc. 5000: America’s Fastest Growing Private Companies (2012, 2013, 2014, 2015)
• San Francisco Business Times: Fast 100 – Fastest Growing Bay Area Companies (2012, 2013, 2014, 2015)
• Silicon Valley Business Journal: 75 Fastest Growing Private Companies (2012, 2013, 2014, 2015)

The company’s outward focus on building trusted consumer brands along with its internal focus on excellence and being a great place to work have propelled it to consistent, rapid growth.

Balsam International is our Regional Operating Headquarters in the Philippines functioning remotely with a team of hard-working, passionate professionals who contribute significantly to the company’s success. The team in the Philippines enjoy full employee benefits including mandatories (SSS, PAG-IBIG, PhilHealth), 13th month pay, healthcare coverage +2 dependents, internet subsidy (after regularization), continuous learning benefits, access to counseling sessions, paid time off including volunteer days and holiday breaks. The meal subsidies, company trips and other perks are just cherry on top of the work-from-home setup.

Balsam International is looking for an eCommerce Merchandising Operations Manager who will lead the Online Merchandising Operations & Content Management teams in the Philippines. Reporting to the Director of eCommerce Merchandising & Operations, you will be overseeing the team that is responsible for site and site content operations, including promotional activities, merchandising plans, new product launches, and taxonomy and digital properties across platforms. 

Our ideal candidate is a highly effective leader who enjoys developing others, has an analytical mindset, and is an expert in developing tools and processes that can be used for on-going digital operations. Impact on customers and internal teams is top of mind in this leader.

What you’ll be doing:

• Lead eCommerce Merchandising Operations and Content Management teams in the Philippines to effectively plan and execute front-end content updates and improvements across multiple eCommerce websites.
• Become an expert in the on-going work of the team such as using databases and other software tools including content management systems (CMS), digital asset management systems (DAM), product information management (PIM) and other in-house Excel content models.
• Continuous assessment, refinement and roll out processes that make team's work easier and more efficient. Document processes for common or on-going tasks and in support of team’s training and ongoing reference.
• Coordinate with additional team leads in the Philippines (Web Development, Paid Marketing, Content, SEO, etc.) to ensure user experience is consistent and clear throughout all channels; Coordinate with the US and Europe-based eCommerce Managers to execute on business objectives and site strategies.
• Project manage key eCommerce optimization efforts and roadmap projects
• Plan, coordinate and facilitate monthly in-person team meetings in the greater Manila area as well as occasionally present during remote functional teamwide check-ins.

Education & Experience:

• Bachelor’s Degree with preference in Business, Marketing Operations, Information Technology or Computer Science. Masters degree is a plus.
• Minimum 5 years’ experience in B2C eCommerce, or similar, position
• 3+ years of experience in managing a team, including hiring and on-boarding team members
• Familiarity with CMS, PIM and/or DAM platforms preferred
• Experience in project management platforms, such as JIRA or Trello, a big plus

What you bring to the table:

• Strong attention to detail and organization skills with ability to appropriately self-prioritize work
• Proven record in managing workflows and tasks not only for oneself but also for a team
• Strong people management skills including the ability to identify talent and build on people’s strengths and expertise
• Proven ability to quickly get up to speed with tools and processes with an aptitude for identifying and spearheading integration opportunities not yet realized
• Excellent verbal and written communication skills in fluent English
• Consumer-centric mindset
• Intermediate experience with Microsoft Office applications including Word, Excel, Outlook and PowerPoint
• Basic HTML and SEO knowledge a plus

Location: The eCommerce Merchandising Operations Manager position is a remote working position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Cavite, Rizal, Bulacan or certain parts of Laguna only (Biñan, Cabuyao, Calamba, Los Baños, San Pedro and Santa Rosa).

Our must-haves:

• Must be willing to attend occasional in-person meetings depending on the status of the pandemic. For 2021, all in-person gatherings in Balsam are suspended until further notice.
• Must have a dedicated, functional laptop that meets the following specifications:

For Windows users:

• OS: Windows 10 - 64 bit or higher
• Processor: Intel Core i3 or better
• RAM/Memory: 4GB or higher
• Hard Drive: 500GB or higher

For Mac users:

• Processor: 2GHz Intel Core i5
• Memory: 8GB 1600 MHz DDR3
• Start-up Disk: Macintosh HD
• Graphics: Intel HD Graphics 4000 1536MB
   
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.
• Must have licensed MS Office (PowerPoint, Word, Excel) including Outlook.

Note: An online assessment will also be part of the recruitment process.

Status: Full Time

Benefits & Perks:

• Government-mandated Benefits
  • SSS, Pag-ibig, Philhealth
  • 13th Month Pay
  • Leaves (Maternity, Paternity, Solo Parent Leave, and Special Leave for Women)
• Paid Time Off  
• Monthly Internet Subsidy
• Paid Shutdown Week
• Healthcare Coverage with Accident and Death Insurance (+2 dependents)
• Continuous Learning and Professional Development Benefit
• Employee Assistance Program (Mental Health Support including counseling and life skills trainings)
• Annual Company Trip
• Discretionary Annual Incentive Plan
• Volunteer Time Off
• Bereavement Leave