The Customer Service Representative is a dynamic and detail-oriented role responsible for managing the complete client lifecycle for our main customer base in Germany. In addition to standard customer service tasks, you will provide specialized product advice within the workwear and teamsports segments and support customers with machine lines and spare parts inquiries.

Key Responsibilities

This is a hybrid-working role with three days per week in our Wroclaw office.

• Manage the complete client lifecycle and act as the primary point of contact for inquiries from the German market.
• Provide expert advice to customers in the workwear and teamsports segments regarding product selection and applications.
• Support our customers with technical advice concerning machine lines and the identification of necessary spare parts.
• Partner with Commercial, Design and Tech Sales teams to create custom account presentations and develop product opportunities.
• Receive, validate, and process client sample and production orders while proactively resolving quality issues.

• Experience in customer service, account management, or merchandising, preferably within the apparel or related industry.
• Understanding of the end-to-end client lifecycle and order management processes.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
• Detail-oriented with strong organizational and problem-solving abilities.
• German, English and Polish proficiency is compulsory alongside proficiency in relevant software and systems (e.g., order management systems).

What we offer

Here's a glimpse of the great benefits you can expect:

• Financial & Health Benefits:
  • Benefit from medical care, co-financing for sports activities.
  • Enjoy shopping vouchers.
• Work-Life Balance: 
  • Take advantage of Home Office opportunities.
• Continuous Development: 
  • Access Avery Dennison Learning & Development programs to support your career growth.
• On-site & Community: 
  • Utilize free parking, enjoy free coffee/tea at the workplace, and participate in Annual Summer and Christmas events, including volunteer activities.

Why join Avery Dennison

We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison. Learn more at www.averydennison.com.

Our Wroclaw location, founded in 2007, is a collaborative and dynamic environment that supports our Thermopatch Polska division and employs approximately 51 talented individuals. Here, we produce transfers and emblems for the Apparel sector, serving world-class brands. Key functions at this site include Customer Service, Graphics, Administration, Production, Quality Control, Expedition, Plotter Department, and Sales, offering diverse career paths and opportunities for growth.

Equal Opportunity Employer

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status. If you are unable to use our online application process due to a disability, please contact us to request an accommodation at [email protected]. In the EMEA region, we foster an inclusive culture through active Employee Resource Groups (ERGs) like Elevate, Unite, and our Mental Health group. Please visit our DE&I page to learn more about our Diversity, Equity & Inclusion approach.