Who are we?

AUTO1 Group is a leader in the Digital used car market worldwide. We are a German company, we are present in more than 30 countries, with more than 5000 employees of all nationalities.

We are the largest international used car network in Europe: we have more than 30,000 cars in stock that are bought and sold through our brands in Portugal, through our channels:

Compramososeucarro.pt -purchase of cars from private individuals

AUTO1.com -buying and selling cars to professionals in the automotive sector

As part of our expansion, we are strengthening our team with a Customer Service Team Lead.

Role:

• Lead and motivate a customer service team to provide exceptional service to every customer;
• Develop and implement customer service policies and procedures;
• Manage and resolve complex customer complaints and inquiries;
• Monitor team performance and report on metrics;
• Coach and mentor team members for career development;
• Collaborate with other departments to ensure a consistent and high-quality customer experience.

What are we looking for?:

• Minimum 3 years of experience in customer service leadership roles;
• Bachelor Degree in Business Administration, Communications, or a related field;
• Hands-on mentality, a strong customer orientation as well as flexibility in constantly tackling new challenges;
• Empathetic leadership style combined with strong communication skills to ensure a motivated and consistent approach with your team and internal stakeholders;
• Portuguese native and fluency in English. 

What do we offer?

• Gross Fixed salary 1157x 14 months + Performance bonus 485€ x14 months;
• Meal allowance: 7,63€/day.

Corporate benefits:

• Card Coverflex: Meal allowance card with which you can enjoy various tax exemptions;
• Birthday as a day off;
• Dynamic and constant learning environment.

Schedule: 

Monday - Friday from 08.30am to 17.30pm (1h of lunch time);