With roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.  

Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram, Facebook, and X.  

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. 

The Bike Patrol Lead is responsible for overseeing and running daily bike patrol operations under the supervision of the Bike Patrol Director while providing proactive guest interaction throughout the Snowmass Bike Park. This role combines active patrol duties with leadership responsibilities, including coordinating patrol staff, responding to incidents, supporting training efforts, and ensuring high standards of professionalism, customer service, and operational efficiency. 

• Applications for this position will be accepted on a rolling basis.

Key Responsibilities 

• Run and oversee daily Bike Patrol operations under the direction of the Bike Patrol Director. 
• Lead and coordinate Bike Patrol personnel during assigned shifts. 
• Ensure all shifts are properly staffed and covered, including adjusting schedules and coordinating coverage as operational needs change. 
• Assist with scheduling, shift coverage, and operational assignments. 
• Conduct routine bicycle patrols of assigned trails to identify safety hazards, policy violations, and operational concerns. 
• Provide positive guest engagement, directions, assistance, and customer service to guests. 
• Respond promptly to emergencies, accidents, and suspicious activity. 
• Serve as the primary field contact for bike patrol team members and assist with shift direction and deployment. 
• Monitor team performance and provide coaching, guidance, and corrective feedback when necessary. 
• Complete incident reports, activity logs, and daily operational documentation accurately and on time. 
• Assist with training and onboarding of new Bike Patrol personnel. 
• Ensure patrol equipment, bicycles, radios, and safety gear are maintained and operational. 
• Communicate effectively with management, outside agencies, and the public. 
• Enforce company policies, property rules, and applicable laws or regulations. 
• Support crowd management and special event operations when required. 
• Conduct safety inspections and identify environmental or operational risks. 
• Maintain a professional appearance and positive public relations presence. 

Education & Experience Requirements

• High school diploma or GED required
• Minimum of 2 years of patrol experience preferred
• Previous leadership or supervisory experience preferred
• Valid driver’s license preferred
• CPR and EMT certifications required

Knowledge, Skills & Abilities

• Ability to ride a bicycle for extended periods and work outdoors in varying weather conditions
• Strong verbal and written communication skills
• Ability to remain calm and make sound decisions in high-pressure situations
• Basic computer proficiency for reporting and communication
• Strong customer service and guest engagement abilities
• Conflict de-escalation and crisis response
• Knowledge of community-oriented patrol or hospitality-focused operations
• Experience with radio communication systems and incident reporting software
• Strong leadership, accountability, and team-building abilities

Work Environment & Physical Demands

• Ability to reach, crouch, kneel, smell, taste, stand, walk or be on your feet for extended periods of time  
• Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces   
• Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements    
• Must be able to frequently lift, push or pull up to 50lbs 

Job Benefits

This position is classified as a seasonal full-time position eligible for the following benefits: 

Enrollment dates differ across the various programs.   

• Paid Time Off Programs 
• Paid Leave Programs 
• Employee Ski Pass and Dependent Ski Passes 
• Other company perks 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster