Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook. 

Summary
The Spa & Wellness Manager oversees the Spa department of the hotel while focusing on developing individualized wellness experiences for guests by growing our Spa offerings. Responsibilities include managing the overall operation and performance of the spa and health center, meeting all financial objectives for the spa, meeting monthly spa revenue projections, as it relates to experiences and service, and ensuring that expenses are maintained within budget provided.

The budgeted salary range for this position is $75,000-$85,000. Actual pay will be dependent on budget and experience, all salaried roles are eligible for bonus. 

Job Posting Deadline 
Applications for this position will be accepted until July 15, 2024.

Essential Job Functions
•    Lead outstanding guest service and satisfaction, following Forbes standards
•    Evaluates and selects internal and external talent to ensure the best match between the individual and the needs of the business
•    Responsible for the quality of service and maintenance of the Retail and F&B offerings of the Spa 
•    Responsible for the quality of service, upkeep and maintenance of fitness equipment 
•    Prepare monthly financial and statistical reports for the Hotel senior management incorporating proposals and recommendations regarding policy and operation of the Spa/Fitness, competition, occupancy and usage, market share and achievement of targets
•    Develop and submit an annual budget and business plan for the department and regularly review the business plan and update budget monthly, including the control of staff wage costs in relation to productivity and efficiency
•    Partner with the Executive Team in the preparation of PR & Marketing plans for the year and coordinate all promotional plans and projects for the facility
•    Provide leadership, direction and support to the employees of the Spa and develop a highly motivated team who can deliver high standards of service, including Forbes, in all areas of Experiences and Wellness programs
•    Effectively integrate the Spa within the hotel marketing strategy, in partnership with the Marketing Director, to ensure that our experiences are marketed properly both internally and externally including community partnerships and events
•    Communicate updates to ensure that all hotel staff are kept informed of changes or additions to the experience offerings
•    Work collaboratively and professionally with all levels of hotel staff
•    Build an open and trustful environment where everyone's opinion is shared and valued
•    Communicate clearly and openly the correct information at the right moment
•    Strive to deliver the best quality services and be encouraged by excellence

•    Previous Hotel/Resort Spa and Fitness Experience within a 5-star hotel
•    Minimum 2 years management experience in luxury Spa and Fitness
•    Strong leadership & organizational skills required
•    Excellent reading, writing and oral proficiency in the English language

Supervision Given and Received  
Given: Exercises direct supervision over the Spa & Wellness department. Responsibilities include, but are not limited to, frequent and detailed review of work, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 
Received: Works under limited supervision of the Director of Operations. Receives guidance in terms of broad goals and overall objectives and is responsible for establishing strategical methods to attain them. Can formulate policies but does not necessarily have final authority for approval. Review of work is not detailed and emphasizes accomplishment of broad work objectives, rather than specific assignments. 
 
Work Environment and Physical Demands  
•    Ability to be on your feet, kneel and bend for extended periods of time  
•    Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces 
•    Must be able to lift, push or pull frequently up to 50 lbs. individually or with assistance

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•   Health, Dental and Vision Insurance Programs
•   Flexible Spending Account Programs
•   Life Insurance Programs
•   Paid Time Off Programs
•   Paid Leave Programs
•   401(k) Savings Plan
•   Employee Ski Pass and Dependent Ski Passes 
•   Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here