The Little Nell, Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel offers luxury services and unparalleled access to America's most famous mountain town. Guests of The Little Nell and its affiliated Residences at The Little Nell enjoy a cosmopolitan yet intimate ambience, haute cuisine, and exclusive adventures and amenities designed to rejuvenate the mind, body and spirit. The Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service and has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995. Learn more at www.TheLittleNell.com  

Summary
The AM Front Server serves food and beverage in a timely, friendly, and professional manner according to established Forbes 5 star standards and procedures.

Essential Job Functions 
•    Food and wine knowledge/service
•    Use suggestive selling technique for food and beverage
•    Attend daily pre-meal tasting
•    Ensure friendly greeting to all guests
•    Take order and sere food and beverage request promptly. Ensure that established service procedures and standards are followed
•    Check with guest during meal for guest satisfaction
•    Responsible for guest check and proper payment
•    Have accurate working knowledge of the Micros system
•    Set-up station and tables prior to service 
•    Assist in clearing and set-up of tables during service
•    Ensures tableware is clean and in place
•    Completes side duties 
•    Maintain the proper care and cleanliness of tableware, serving equipment and service areas (front and back of house)
•    Make manager aware of all guest comments and complaints
•    Maintain positive communication with service personnel
•    Is familiar with Colorado liquor laws does not serve intoxicated guests or minors
•    Carries tools necessary to perform job, ie crumbers corkscrew etc
•    Is knowledgeable of 5 star standards and adheres to them in every aspect of operations

Additional Job Duties
•    Make Manager aware of guest comments and complaints
•    Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook
•    Report to shift on time
•    Comply with all policies and procedures for the Food and Beverage Department, The Little Nell, and Aspen Skiing Company
•    Is familiar with hotel fire and safety procedures. Assist in emergency and security procedures as directed by management
•    Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand

•    High school diploma or equivalent preferred
•    5 years related experience required
•    2 years fine dining experience preferred
•    Strong knowledge of wines food and cooking methods

Supervision Given and Received 
Given: This position has no supervisory responsibilities. 
Received: Works under direct supervision of the Restaurant Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands 
•    Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
•    Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
•    Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here