Owned and operated by Aspen Hospitality, Limelight Hotels are contemporary properties set in the heart of authentic mountain and urban communities. Limelight Aspen, in downtown Aspen, Colorado, is just steps from the slopes and the downtown core. Limelight Ketchum is situated in Ketchum, Idaho, near the base of Sun Valley’s famed ski area, Bald Mountain, and within walking distance to the town’s shops and restaurants. Limelight Snowmass in Snowmass, Colorado is located adjacent to the Elk Camp Gondola with direct access to 3,362 acres of terrain. Limelight Denver opened in 2023, and two additional Limelight Hotels in Mammoth, California, and Boulder, Colorado, are slated to open in 2025. All Limelight properties are designed around the communities and activities where they are located. Learn more at www.LimelightHotels.com

Summary  
The Snowmass Mountain Club Concierge is responsible for extending a high level of personalized service to all Members and guests. 
  
Essential Job Functions 
• Build a warm and welcoming relationship with Members and family Members
• Recognize Members and family Members by name
• Fill all reasonable Member requests and requirements
• Anticipate Member service needs
• Discretion will be used at all times concerning Member’s activities and special requests
• Coordinate Members request such as restaurant bookings, private ski lessons, massages, transportations, cultural events, activities, and local events
• Develop relationships with restaurants, shops, clubs, car rental agencies, health clubs, recreational vendors, ticketing office, etc. to help facilitate all Member’s requests
• Is aware at all times of the events schedule as well as community activities
• Recommends hotel restaurant, bar and other services and is aware of hours of operation and assists Members in securing reservations
• Coordinate all Member required needs such as ski tunes, ski rental etc. with Ski Valet and Membership Director
• Coordinates requested ski passes, single day tickets, gondola lift passes to Members and ensures files are accurate and updated with each transaction
• Keep up to date record of Member guest usage
• Use computer for assigned duties and email communications between the Membership office and Management
• Coordinate dining room requests such as special event bookings, dining room reservation etc. with club manager or assistant club manager

•    Previous experience preferable
•    Excellent spoken English
•    Good knowledge of Aspen and the surrounding areas
•    Must have good communication skills and guest service oriented
•    Typing and computer skills 

Supervision Given and Received  
Given: This position has no supervisory responsibilities.  
Received: Works under direct supervision of Snowmass Mountain Club Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available. 
 
Work Environment and Physical Demands  
Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required. Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces. Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here